If you have not purchased or subscribed yet, you will need to do so first.
The first time you sign up, you’ll be prompted to set a password:
Please try these steps to login via email sign-in link:
You can log out anytime by clicking here, or visiting your profile button on the upper right-hand corner and clicking Sign out.
Forums are only accessible on the web via a browser and are unfortunately not available via apps.
There are a few ways you can unsubscribe from emails. If you’re looking for information about canceling your subscription, see this article.
If you’re able to log in, you can change your login email address at any time on your settings page.
If you don’t know your password and are unable to reset it because the reset emails would be going to an address you can’t access, you’ll need to contact us and help verify you’re the account owner.
To help the process go as smoothly as possible, please include the following information when you write in:
NOTE: We can only merge Vimeo OTT accounts. If you have a Vimeo Pro, Plus or Business account and need help merging any of those, please contact Vimeo here.
If you mistakenly made two Vimeo OTT accounts with separate email addresses, do not worry! We can merge them for you if you contact us. In your message, please make sure to answer these two questions:
The receipt/invoice can be found at the bottom of your confirmation email that we send when you first purchase/subscribe. You can check that, or contact us if you need it re-sent.
If the login page is asking for a password and you don’t have one or forgot yours, here is how to reset it:
If you signed up on the iOS app or Apple TV, and would like a refund:
You can edit your billing information any time on the billings settings page. Keep in mind, if you subscribed on another platform, such as iOS, Android, or Roku, you will need to update your payment information through the relevant app store.
Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported.
If you would like the complete removal of your card from your account settings, please reach out to our support team for assistance! We’re able to assist with this request if you have purchased directly from our website.
If you are using an Apple device, you are not required to register for an account to watch videos. By skipping registration, you can view videos anonymously. In order to access all account features, you have the option to convert to a full account at any time.
If you chose not to register for an account, select Skip in the upper right corner of the screen when prompted.
By skipping registration, you won’t be able to do the following unless you convert your account:
Within the iOS and tvOS app, you may be prompted to “upgrade” your account when attempting to access features that require registration. To convert your account, follow these steps:
⚠️Note: It is not currently possible to merge an existing account with an anonymous account. If you already have an account with active purchases, you may choose to log in. Or, you can create a new account to convert your anonymous purchases and delete your existing account.
Your account may be suddenly logged out for several reasons. Check this article to see if any of these scenarios apply to you.
Account owners have the ability to log out all active sessions. When an account owner does this, you’ll be immediately logged out, and will need to log back in to resume playback.
In rare instances, your account may be logged out because our servers can no longer validate your session. Try logging back in to resolve this issue.
Existing sessions are invalidated when a user changes their password. Log back in with the updated password to resume playback.
In rare instances, we may have to change some configuration that will log out all active sessions. This should be resolved if you log back in.
If you haven’t logged in to your account for an exceedingly long time (i.e. months or years), you may be logged out for security reasons. Log back in to resolve this.
If the product you’ve purchased/rented/subscribed to has digital bonus content attached with it, you can download it from the browse page :
Note: For the best experience, use a web or mobile browser to access extra content. Apps may not include all bonus content.
NOTE:
Not all videos will have subtitles o downloads available.
Subtitle SRTs may be available for download on the video page when a video has subtitles enabled.
Two notes:
When viewing via a desktop browser, the download options are available below the player on the video’s page.
You can cancel a pre-order on the purchase settings page. When you cancel a preorder, you will not be charged on release day and will not receive the content.
If you’re seeing a “Code already redeemed” error, it’s likely that you have redeemed the code already by clicking the link once and inputting your email address. If you’ve already redeemed, you should have received another, separate email from us that contains a link to watch.
If you haven’t received an email to watch, try logging in with your email address to access Brooke Burke Body video content.
If you still are having trouble, contact us using the link above.
Our payment processor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available. We enforce HTTPS for all sensitive data on Brooke Burke Body, including our public website, the checkout experience, and user account pages.
Our payment processor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available. We enforce HTTPS for all sensitive data on Brooke Burke Body, including our public website, the checkout experience, and user account pages.
You can purchase gift copies of Brooke Burke Bodyothers.
Here are the steps to buying a gift of a purchase/rental product.
An email will be sent to your recipient on the chosen delivery date.
We currently pre-authorize the amount of $1 with every transaction as a way to help us prevent fraudulent activity. This amount will be credited back to your account within a few days as it is only meant to authenticate your credit card at registration. Please note that this hold will always be in USD, so your bank may convert the $1 hold to your local currency.
You can edit your billing information any time on the billings settings page. Keep in mind, if you subscribed on another platform, such as iOS, Android, or Roku, you will need to update your payment information through the relevant app store.
Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported.
We currently pre-authorize the amount of $1 with every transaction as a way to help us prevent fraudulent activity. This amount will be credited back to your account within a few days as it is only meant to authenticate your credit card at registration. Please note that this hold will always be in USD, so your bank may convert the $1 hold to your local currency.
You can edit your billing information any time on the billings settings page. Keep in mind, if you subscribed on another platform, such as iOS, Android, or Roku, you will need to update your payment information through the relevant app store.
Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported.
If your payment failed, and you did not receive a specific error on the checkout form, we recommend first contacting your bank or card provider. A blocked charge is the most common reason for payment issues, so contacting your bank may help clarify the issue. If your bank can confirm they’re not blocking the charge, please contact us so we can take a look.
Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported; you must use a valid credit or debit card from a financial institution in order to purchase.
You are here because you discovered a charge on your card you do not recognize. We’re here to help, but please note that we are VIMEO OTT and can only assist with VIMEO OTT-related charges. Our charges usually look something like this: OTT* SUBSCRIPTIONNAME.
If this is what you are seeing on your statement and you do not recognize it, please use the contact link above and include the following information in your message:
It’s very likely that you purchased, rented, or subscribed to a video network on Vimeo OTT recently. You should visit this page and see what you purchased: View Your Purchases
We send a receipt to the email address you provided when you purchased the video from its website. We’d be happy to resend you a receipt if you need it.
Two notes:
When viewing via a desktop browser, the download options are available below the player on the video’s page.
To pre-order a video:
NOTE: If your card is expired or does not have enough funds on the day of release, we will email and request you use another card for payment.
Note: The rental period of a rental product starts from the first time you view your video. You have 30 days to start watching your rentals, and then the amount of time you have configured to finish watching the rentals before it expires.
You can pay in the following currencies if available: USD, CAD, MXN, GBP, EUR, AUD, NZD, JPY, DKK, SEK, NOK, PLN, and BRL.
You can redeem a code on the video or subscription’s checkout page.
Note that not all codes are available to every type of customer. Some codes are only available for new subscribers, while others are only available for existing subscribers; some may be available for both new and current subscribers. Also, please note that some codes are for monthly subscriptions only while others may be for annual subscriptions.
Please note that at this time our system does not allow two promo codes at once, however, once the existing promotion expires you should be able to redeem the new promo code.
If you are a current subscriber, you can apply a promo code by going to your billing tab in your account settings.
Subscriptions get charged on the same day each month that you have subscribed. For example, if you first subscribed on March 15th, you would next be charged on April 15th.
If you’re seeing a “Code already redeemed” error, it’s likely that you have redeemed the code already by clicking the link once and inputting your email address. If you’ve already redeemed, you should have received another, separate email from us that contains a link to watch.
If you haven’t received an email to watch, try logging in with your email address to access Brooke Burke Body video content.
If you still are having trouble, contact us using the link above.
Our payment processor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available. We enforce HTTPS for all sensitive data on Brooke Burke Body, including our public website, the checkout experience, and user account pages.
We currently pre-authorize the amount of $1 with every trial sign up as a way to help us prevent fraudulent activity. This amount will be credited back to your account within a few days as it is only meant to authenticate your credit card at registration. Please note that this hold will always be in USD, so your bank may convert the $1 hold to your local currency.
You can gift Brooke Burke Body for others . Your gift never expires, provided that Brooke Burke Body remains available for purchase. Here how to buy a gift subscription.
If you already have a subscription and are logged in, you can also find a link to purchase a gift from your billing settings.
Please note that when you gift a subscription, it’s not possible to apply a promo code. Free trial periods are also not included.
Additionally, gift subscriptions cannot be applied to an existing account.
Sometimes when you sign up on the iOS or Android app, it won’t recognize you as a subscriber right away. If this is happening for you, please try the following steps to connect it to your app subscription:
If you are not able to log in to your app after you’ve subscribed, proceed with the following:
Note: Do not attempt to log in; you need to be signed out for these steps to work.
If you are able to log in but aren’t able to access any content (i.e. the videos do not play, or you’re seeing a lock symbol on the videos):
Monthly subscriptions can be paused for one, two, or three months at a time. During this time you will not be charged but you will also not have access to watch Brooke Burke Body.
Please note that you can only pause your subscription if you purchased via our website. Also, it’s not possible to pause an annual subscription.
To Pause your subscription:
The pause will take effect at the time of your next billing date. You will then be charged at the end of the pause period.
Note that if you subscribed via a promo code, pausing will not cause you to lose any unused time in the promo. Promotions expire at the time of renewal, at which point we check if the number of months since the promotion was applied matches the duration specified on the promotion. Since a subscription is not renewing at the time it is paused, those paused months will not count against the promo code.
You can unpause your subscription at any time in the middle of a pause period. If you unpause your account early, you will be charged on the date you make the adjustment, and a new billing cycle will start from that date.
You can edit your billing information any time on the billings settings page. Keep in mind, if you subscribed on another platform, such as iOS, Android, or Roku, you will need to update your payment information through the relevant app store.
Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported.
If your payment failed, and you did not receive a specific error on the checkout form, we recommend first contacting your bank or card provider. A blocked charge is the most common reason for payment issues, so contacting your bank may help clarify the issue. If your bank can confirm they’re not blocking the charge, please contact us so we can take a look.
Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported; you must use a valid credit or debit card from a financial institution in order to purchase.
The steps to cancel will depend on how you initially signed up.
If you signed up within an Apple iOS or Apple TV app, follow the steps here: https://support.apple.com/en-us/HT202039
If you signed up within a Google Play/Android app, follow the steps here: https://support.google.com/googleplay/answer/7018481
If you signed up within the Roku channel, follow the steps here: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription
If you signed up with Amazon, follow the steps here: https://www.amazon.com/gp/help/customer/display.html?nodeId=GDT2SXJJ7K49JKYE
If you signed up on the website, you can cancel your subscription by logging into your account and following the steps below.
Note: If you signed up and paid on the website, you can only cancel via the website (and not via apps).
You will see a confirmation window indicating your subscription has been canceled.
You will also receive an email confirmation. If you did not receive a confirmation, double-check that your subscription shows as ‘Canceled’ in your settings. When you cancel, your video access will exist until the next charging cycle, but you will not be further charged.
Note: If you’re unable to see those options on the Purchases settings page or otherwise have trouble managing your subscription, contact us and provide the last four digits of the card currently being charged or the email registered in the account and we’ll be able to help you further.
As a subscriber, you have access to our My List tool that allows you to save videos to your own list, such as if you find a video you want to watch later. You can add videos to your list via 1 of 2 ways:
Your list will appear on the main Browse page page after you have videos saved so you can access and watch quickly.
Note: If you ever cancel your subscription and then resubscribe with the same email, your watch list will remain intact.
You are here because you discovered a charge on your card you do not recognize. We’re here to help, but please note that we are VIMEO OTT and can only assist with VIMEO OTT-related charges. Our charges usually look something like this: OTT* SUBSCRIPTIONNAME.
If this is what you are seeing on your statement and you do not recognize it, please use the contact link above and include the following information in your message:
It’s very likely that you purchased, rented, or subscribed to a video network on Vimeo OTT recently. You should visit this page and see what you purchased: View Your Purchases
We send a receipt to the email address you provided when you purchased the video from its website. We’d be happy to resend you a receipt if you need it.
Your currency will not get automatically updated if you change your billing address. You will need to reach out to support to have this manually updated.
The currency is determined according to the billing address you had added upon first sign up.
For example, if you sign up in the US with a US credit card, then later move to Canada and update your billing address and card to be Canadian, the Canadian card will still be charged in USD unless you reach out and request us to switch the currency.
If you’ve received a gift, here are the steps to redeem:
You are not required to have a credit card on file for the remainder of your gift.
For subscriptions: Loved our content? At any point of your gift duration, you can update your billing information before the gift expiration which will auto-renew!
You can redeem a code on the video or subscription’s checkout page.
Note that not all codes are available to every type of customer. Some codes are only available for new subscribers, while others are only available for existing subscribers; some may be available for both new and current subscribers. Also, please note that some codes are for monthly subscriptions only while others may be for annual subscriptions.
Please note that at this time our system does not allow two promo codes at once, however, once the existing promotion expires you should be able to redeem the new promo code.
If you are a current subscriber, you can apply a promo code by going to your billing tab in your account settings.
If you have a monthly subscription and want to change to an annual subscription plan to apply a promo code (or vice versa), follow these steps:
You can also switch from the annual to monthly rate and apply your promo without having to cancel your subscription.
To change the Brooke Burke Bodyapp settings, click the menu icon, and then Settings. You can change the following settings:
If you want to watch a video when you aren’t connected to Wi-Fi or your cell network, you can choose to sync (download) videos to your iPhone or iPad using the Brooke Burke Body app. This is a great tool when watching on an airplane or other places without a Wi-Fi or cellular network connection.
DRM impacts how long a video remains available offline in the app without an internet connection. Currently, when offline, you have 30 days to start playback; you then have 48 hours to finish playback once it has started before you need to reconnect to the internet to obtain a new license if the content has DRM. Offline access to non-DRM content does not expire. It’s not possible to redirect storage to an external device for security reasons, so the video can only be viewed from within the app.
If you subscribed via the Brooke Burke BodyiOS app and want to cancel, you have to do so manually. Follow these instructions from Apple: https://support.apple.com/en-us/HT202039#iOS.
Note: We are not able to cancel this for you. You must do it from your device.
If you purchased via the App Store or Google Play and noticed you were charged in your local currency rather than the displayed USD price, this is due to the payment method attached to the account on that app store.
When you purchase via the app, the transaction is handled by the platform you are using (Apple, Google, etc.). The currency shown is based on the payment method you use on that account rather than your current location. For example, if you have a UK credit card connected to your Apple ID, then you will see UK apps and prices displayed in GBP, even if you are located in the US.
Note that the app store may take the displayed USD price and convert it to your local currency, but they may not use the current exchange rate.
If you are not already a subscriber and want to subscribe to Brooke Burke Body with your Apple account in the Brooke Burke Bodyapp, follow these steps:
Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.
If you need to manage your subscription options or unsubscribe, please see Apple’s instructions on how to do so: https://support.apple.com/en-us/HT202039
Note: This is also a good alternative if you would rather use PayPal as your payment method rather than a credit or debit card. Learn more about connecting PayPal to iTunes.
Brooke Burke Bodyvideos on the Brooke Burke Body app:
You can Chromecast videos from Brooke Burke Body iOS app to your Chromecast device on the same local network.
Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise. Only external Chromecast devices are officially supported. While there is no comprehensive list of supported and unsupported models, if you provide the model number to our Support team, we are happy to check for you.
Also, unfortunately, it is not possible to Chromecast from a mobile web browser on an iOS device.
You can AirPlay from the player in the Brooke Burke Body iOS app directly to your Apple TV device.
When AirPlaying via this method, you can access the player controls (pause, rewind, fast-forward, etc.) within the player in the app or via the AppleTV remote.
To stop AirPlaying, tap the AirPlay icon within the player controls on the app, then tap the connected device to de-select it. Alternatively, you can press the menu button on your Apple TV remote.
If you’re experiencing buffering or simply want to reduce the amount of data or bandwidth required to watch Brooke Burke Body, you can reduce the video quality used by default in the Brooke Burke Body app.
Open the Brooke Burke Body app, then navigate to Profile > Playback settings > Stream quality. Here you can select your preferred resolution; lower resolutions will be lower in video quality but will reduce the amount of data required to playback.
Sometimes when you sign up on the iOS or Android app, it won’t recognize you as a subscriber right away. If this is happening for you, please try the following steps to connect it to your app subscription:
If you are not able to log in to your app after you’ve subscribed, proceed with the following:
Note: Do not attempt to log in; you need to be signed out for these steps to work.
If you are able to log in but aren’t able to access any content (i.e. the videos do not play, or you’re seeing a lock symbol on the videos):
If you are having issues using the iOS or Android app, the following steps clear up most issues:
If that doesn’t resolve the issue:
If updating your app doesn’t resolve the issue:
In order to enable the auto-play for the VOD files within your app, please follow these steps:
Please note that if you’re using the Brooke Burke Body app on multiple devices, you’ll need to update this setting on each device.
If you are a subscriber and want to watch on your iPhone or iPad with Brooke Burke Body, make sure you are running iOS 12 or higher. Then you can follow these steps:
If you have a password, try these steps to login:
If you experience buffering during playback or just wish to not use as much bandwidth while watching Brooke Burke Body on Amazon Fire TV, you can adjust the resolution.
On your device, navigate to Settings > Display & Sound > Display > Video Resolution. From here you can select your desired video resolution; lower resolutions will be lower in video quality but will reduce the amount of data required to playback.
Since you subscribed via the Brooke Burke Body Amazon Channel, you will need to manually adjust or cancel your subscription in your Amazon account. See Amazon’s instructions on how to do so here: https://www.amazon.com/gp/help/customer/display.html?nodeId=GDT2SXJJ7K49JKYE
Note: We are not able to cancel this Amazon subscription for you. You will need to do it from your end manually.
If you are not already a subscriber and want to subscribe to Brooke Burke Body with your Amazon account in the Brooke Burke Bodyapp, follow these steps:
Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.
If you need to manage your subscription options or unsubscribe, please see Amazon’s instructions on how to do so.
If you purchased a subscription via Amazon Fire TV, the app will attempt to log you in using your Amazon account and connect your purchase to an account on our site. However, in some cases you may need to manually restore your purchase.
Open the app and select Restore purchase on the main screen. The app will attempt to match your purchase with an account on our site and log you in.
Using the Brooke Burke Body Amazon channel, you can view the content easily on your TV. All Amazon Fire TV devices are supported, however, please note that Kindle Fire tablets and phones are not supported.
Follow these steps to log in:
If you want to watch a video when you aren’t connected to Wi-Fi or your cell network, you can choose to sync (download) videos to your Android device using the Brooke Burke Body app. This is a great tool when watching on an airplane or other places without a Wi-Fi or network connection.
DRM impacts how long a video can remain available offline in the app without an internet connection. Currently, when offline, you have 30 days to start playback; you then have 48 hours to finish playback once it has started before you need to reconnect to the internet to obtain a new license if the content has DRM. Offline access to non-DRM content does not expire. It’s not possible to redirect storage to an external device for security reasons, so the video can only be viewed from within the app.
To change the Brooke Burke Bodyapp settings, click the menu icon, and then Settings. You can change the following settings:
If you purchased via the App Store or Google Play and noticed you were charged in your local currency rather than the displayed USD price, this is due to the payment method attached to the account on that app store.
When you purchase via the app, the transaction is handled by the platform you are using (Apple, Google, etc.). The currency shown is based on the payment method you use on that account rather than your current location. For example, if you have a UK credit card connected to your Apple ID, then you will see UK apps and prices displayed in GBP, even if you are located in the US.
Note that the app store may take the displayed USD price and convert it to your local currency, but they may not use the current exchange rate.
If you are not already a subscriber and want to subscribe to Brooke Burke Body with your Google Play account in the Brooke Burke Bodyapp, follow these steps:
Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.
If you need to manage your subscription options or unsubscribe, please see Google’s instructions on how to do so: Manage Android subscriptions
Note: This is also a good alternative if you’d rather use PayPal as your payment method instead of a credit or debit card. Learn more about connecting PayPal to Google Play.
Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise. Only external Chromecast devices are officially supported. While there is no comprehensive list of supported and unsupported models, if you provide the model number to our Support team, we are happy to check for you.
Captions, if available, can be controlled directly within the player in the app when you are casting. They cannot be controlled on the TV screen.
If you subscribed via the Brooke Burke Body Android app, you will need to manually cancel on Google Payments, as instructed here: https://support.google.com/googleplay/answer/7018481
If you have trouble canceling there, see: https://play.google.com/store/account/subscriptions
Note: We are not able to cancel this Android subscription for you. You will need to do it from your end manually.
If you’re experiencing buffering or simply want to reduce the amount of data or bandwidth required to watch Brooke Burke Body you can reduce the video quality used by default in the Brooke Burke Body app.
Open the Brooke Burke Body app, then navigate to Profile > Playback settings > Stream quality. Here you can select your preferred resolution; lower resolutions will be lower in video quality but will reduce the amount of data required to playback.
Sometimes when you sign up on the iOS or Android app, it won’t recognize you as a subscriber right away. If this is happening for you, please try the following steps to connect it to your app subscription:
If you are not able to log in to your app after you’ve subscribed, proceed with the following:
Note: Do not attempt to log in; you need to be signed out for these steps to work.
If you are able to log in but aren’t able to access any content (i.e. the videos do not play, or you’re seeing a lock symbol on the videos):
If you are having issues using the iOS or Android app, the following steps clear up most issues:
If that doesn’t resolve the issue:
If updating your app doesn’t resolve the issue:
If you are a subscriber and want to watch on your Android device with Brooke Burke Body, make sure your device is running Android 5.0 or higher. Then follow these steps:
In order to enable the auto-play for the VOD files within your app, please follow these steps:
Please note that if you’re using the Brooke Burke Body app on multiple devices, you’ll need to update this setting on each device.
At this time, our apps offer support for localisation in English, French, German, Spanish, Portuguese, Japanese and Korean.
The language that will be seen depends on your device settings. If you change the language on your device, the app will follow suit.
This cannot be controlled individually within the app settings at this time.
If you purchased via the App Store or Google Play and noticed you were charged in your local currency rather than the displayed USD price, this is due to the payment method attached to the account on that app store.
When you purchase via the app, the transaction is handled by the platform you are using (Apple, Google, etc.). The currency shown is based on the payment method you use on that account rather than your current location. For example, if you have a UK credit card connected to your Apple ID, then you will see UK apps and prices displayed in GBP, even if you are located in the US.
Note that the app store may take the displayed USD price and convert it to your local currency, but they may not use the current exchange rate.
If you have an Android or Apple TV, you can download the app from the App Store or Google Play.
If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:
Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.
Using the Brooke Burke Body Android TV app, you can watch our videos on your TV. Follow these steps to subscribe right within the app:
Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.
If you experience buffering during playback or just wish to not use as much bandwidth while watching Brooke Burke Body on Android TV, you can adjust the resolution.
If you purchased a subscription via Android TV, the app will attempt to log you in using your Google receipt information and connect your purchase to an account on our site. However in some cases you may need to manually restore your purchase.
Open the app and select Restore purchase on the main screen. The app will attempt to match your purchase with an account on our site and log you in.
In most cases, the app will show a success screen allowing you to start watching. However, if you see a message indicating you do not have an active subscription on Google Play and you are certain you created an account via Google, please contact support.
Using the Brooke Burke Body Android app, you can view the content easily on your TV. Android TV 1st Generation devices and higher are supported.
Follow these steps to log in:
If you purchased via the App Store or Google Play and noticed you were charged in your local currency rather than the displayed USD price, this is due to the payment method attached to the account on that app store.
When you purchase via the app, the transaction is handled by the platform you are using (Apple, Google, etc.). The currency shown is based on the payment method you use on that account rather than your current location. For example, if you have a UK credit card connected to your Apple ID, then you will see UK apps and prices displayed in GBP, even if you are located in the US.
Note that the app store may take the displayed USD price and convert it to your local currency, but they may not use the current exchange rate.
If you have an Android or Apple TV, you can download the app from the App Store or Google Play.
If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:
Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.
Using the Brooke Burke Body Apple TV app, you can view the content on your TV. Follow these steps to subscribe right within the app:
Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.
If you subscribed via the Brooke Burke Body Apple TV/tvOS app and want to cancel, you have to do so manually via the instructions from Apple here: https://support.apple.com/en-us/HT202039.
Note: We are not able to cancel this Apple subscription for you. You must do it from your end manually.
Here are the steps to install a tvOS app on your Apple TV if you are already a subscriber:
Note: Our AppleTV app should not be confused with the Apple TV+ app; this is an entirely separate app on tvOS for Apple’s original content.
The “My List” function is located under “Library,” which is at the top of the app. As a subscriber, you can add titles to the list by clicking and holding on the title until a new window pops up. That window should allow you to add the title to “My List.”
Since you subscribed via the Brooke Burke Body Roku Channel, you will need to manually cancel in Roku settings, as instructed here: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription
Note: We are not able to cancel this Roku subscription for you. You will need to do it from your device manually.
Using the Brooke Burke Body Roku channel, you can watch our videos on your TV. Follow these steps to subscribe right within the channel:
Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.
If you already have an active subscription purchased via Roku, the app will first attempt to link your purchase from Roku to an account on our site, but sometimes you may need to manually restore your purchase.
To restore a subscription, open the Roku app and select the Restore purchase button in the lower right corner of the screen.
(Alternatively, you can try to sign up again; after choosing a plan, the app will check to see if you already have an active subscription before we let you continue. If this is successful, the app will display a “We found an existing subscription” message. Select Restore subscription from here.)
After pressing the Restore button in either of the above scenarios, the app will try to match the Roku purchase with an account on our site and attempt to log you in. In most cases, you will then see the success screen and you can start watching.
However, if you instead see a screen indicating you are not subscribed with this Roku account, please contact support for further assistance.
Using the Brooke Burke Body Roku channel, you can view the content easily on your TV.
3rd generation Roku devices and higher are supported for up to 1080p playback. Roku 4 and higher support 4K playback. Older Roku devices are not supported.
Follow these steps to log in:
To adjust the volume on the web player:
We reserve the right to prohibit any users from posting comments if their remarks are deemed abusive or offensive. If you are no longer able to leave comments but can see other viewers’ comments, it’s likely we’ve removed your ability to comment on our videos.
In order to be made available on the internet, some videos require certain territorial restrictions. When this requirement exists on a video you’re trying to watch, you will see a message reading:
“Sorry, video is not currently available in your country”
If you’re seeing this message, it may be because you’re accessing the internet through a Virtual Private Network (VPN), or a proxy. These methods can hide your location and will prevent playback from a protected video. If disabling these methods does not resolve the issue, then it’s likely that you’re trying to access the content from a region that is currently being blocked.
If you come across a comment that you believe is offensive, click the Report icon directly below the comment.
The comment will be reviewed and removed if deemed inappropriate. Rest assured the person who posted the content will not receive any notifications of their content being reported so you can do so safely.
If you’re having trouble with your password, consider the following possibilities:
If you experience buffering during playback or just wish to not use as much bandwidth while watching Brooke Burke Body on Amazon Fire TV, you can adjust the resolution.
On your device, navigate to Settings > Display & Sound > Display > Video Resolution. From here you can select your desired video resolution; lower resolutions will be lower in video quality but will reduce the amount of data required to playback.
In order to view your series in order, you must head to the Collection first. Here’s how:
Desktop Browsers
On your browser, click the Search option near the top left corner of the screen. Type in the series you’re looking for and press the Enter. You’ll see any Collections and individual videos with the keywords you’ve entered. Choose the Collection of your choice and you’ll be taken to the Collection directly.
If the Collection you’re looking for has more than one season, you’ll see a menu like this:
Select the Season option and a dropdown menu will appear.
Android and iOS
Go to the main page of the app and tap Search on the bottom portion of the app. Enter the name of the series you’re looking for and tap enter or go, then tap Collections.
Select the Collection that you want and you’ll be sent to the page with the entire series. If your series has more than one season, just tap the Season One text and a dropdown menu will appear.
Roku, AndroidTV, Amazon Fire Device, and AppleTV
Choose Search from the main navigation and enter the series that you’re looking for. You should then see the Videos matching your search terms in the first row and Collections in the second. Choose the Collection of your choice, and you should be good to go.
Here’s a list of solutions for various devices that should help fix playback issues.
| Quality | Required Minimum Bandwidth |
| 240p | 500 kbps |
| 360p | 1 Mbps |
| 720p | 3 Mbps |
| 1080p | 7 Mbps |
| 2K | 12 Mbps |
| 4K & up | 22 Mbps |
| Browser | Operating System | Version |
| Google Chrome | OSX, Windows, Android | 69+ |
| Mozilla Firefox | OSX, Windows | 58+ |
| Safari | OSX, iOS | 10+ |
| Microsoft Edge | Windows | 15+ |
| Samsung Internet | Android | 5+ |
If the product you’ve purchased/rented/subscribed to has digital bonus content attached with it, you can download it from the browse page :
Note: For the best experience, use a web or mobile browser to access extra content. Apps may not include all bonus content.
If you have an iOS or iPadOS device, you can either mirror your device’s screen or AirPlay directly from the mobile browser on your device.
AirPlay is not supported on Android devices.
To stop mirroring your iOS/iPadOS device, open Control Center, tap Screen Mirroring, then tap Stop Mirroring. Alternatively, press the Menu button on your Apple TV Remote.
If the above method does not work for you, try these steps instead.
When AirPlaying via this method, you can access playing controls (fast forward, pauce, rewind, captions, etc.) via the player controls on the mobile browser that is open on your device, or via the AppleTV remote.
Note: You can navigate away from the player screen on your device as long as you are on a different mobile browser tab than the one that is being AirPlayed. However, if you go to another site within the same tab that the video is open on, the video will stop Airplaying.
If you have a macOS computer (MacBook Pro, iMac, etc.) you can use AirPlay to mirror your desktop to an Apple TV device that is connected to the same Wi-Fi network. There is currently no option to AirPlay directly from the player.
Note: If you are able to AirPlay to a non-Apple TV device, this is AirPlay 2 which we do not support at this time.
To control the player (pause, fast-forward, rewind, etc.) you will need to use the player controls on the video in your desktop browser. The AppleTV remote cannot control mirrored screens.
If mirroring does not work, consider using an iOS device instead, which includes the option to AirPlay directly from the player.
Sometimes when you sign up on the iOS or Android app, it won’t recognize you as a subscriber right away. If this is happening for you, please try the following steps to connect it to your app subscription:
If you are not able to log in to your app after you’ve subscribed, proceed with the following:
Note: Do not attempt to log in; you need to be signed out for these steps to work.
If you are able to log in but aren’t able to access any content (i.e. the videos do not play, or you’re seeing a lock symbol on the videos):
The quality of your live playback experience is largely dependent on the download speed you have from ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.
In order to have a smooth experience watching a live video, you should make sure the device you’re on meets these requirements:
| Browser | Operating System | Version |
| Google Chrome | OSX 10.12.6 or later, Windows 7 or later, Android 5.0+ | 69+ |
| Mozilla Firefox | OSX 10.12.6 or later, Windows 7 or later | 58+ |
| Safari | OSX 10.12.6 or later, iOS 9.3.5+ | 10+ |
| Microsoft Edge | Windows 7 or later | 15+ |
Please be advised that browsers on Smart TVs are not supported at this time. It’s also not possible to watch via the Android app on Chromebooks.
Currently, it is not possible to cast live video from the web player. This is something we hope to add in the future, but in the meantime, we recommend connecting your device to your TV through an HDMI cable.
The following table shows the minimum speeds required for each playback quality:
| Quality | Required Minimum Bandwidth |
| 240p | 500 kbps |
| 360p | 1 Mbps |
| 720p | 3 Mbps |
| 1080p | 7 Mbps |
| 2K | 12 Mbps |
| 4K & up | 22 Mbps |
If you’re using a firewall service (e.g. a corporate or school network) and/or have restricted domains, you may need to whitelist a few ports and domains in order to watch your live event. Viewers should ensure the following ports are open on their network for playback:
The following domains should be whitelisted:
Sometimes, to help us track down the cause of an issue and troubleshoot, it is helpful to send over a console log. Here’s how:
NOTE:
Not all videos will have subtitles o downloads available.
Subtitle SRTs may be available for download on the video page when a video has subtitles enabled.
You can access content through any of our supported browsers. Just head to your channel’s site and sign into your account.
We recommend the following browsers when trying to watch or browse content.
| Browser | Operating System | Version |
| Google Chrome | OSX, Windows, Android | 69+ |
| Mozilla Firefox | OSX, Windows | 58+ |
| Safari | OSX, iOS | 10+ |
| Microsoft Edge
Note: Mobile web browsers are NOT supported for DRM-protected content. |
Windows | 15+ |
Make sure you have a reliable internet connection and you are using a supported browser.
For an individual video:
For a series
Two notes:
When viewing via a desktop browser, the download options are available below the player on the video’s page.
If you are using a mobile browser to watch Brooke Burke Body videos, one way to quickly revisit our site is to bookmark it and save it to your mobile device’s home screen.
To do so, click the Share icon in the mobile browser, then choose Add to Home Screen.
An icon for our site will appear on your mobile device’s home screen alongside your other apps.
By default, all videos on our site playback using a technology called adaptive streaming. This process breaks a video up into smaller chunks. Our player then delivers these segments sequentially in real-time.
We generate multiple playback versions, and the player will intelligently choose the highest quality possible based on your network connection, graphics processing ability, and player size. We support 4K/HDR videos on desktop and mobile browsers. (Please note that this is not supported for live video; the highest resolution that live can display is 1080p.)
That said, we always encode at an above-average quality level, as we value quality video over anything else. Each playback resolution has its own cap in order to preserve smooth playback over the internet, and these caps correspond with our bandwidth requirements for each viewing quality. For instance, we cap 1080p video at 5 Mbps, which is significantly higher than other online video services.
For audio, we encode to two stereo channels, regardless of the channels on the original video file. We will always encode audio up to 256 Kbps, but if the internet connection does not need to use all the available bitrate, the player will provide as much as needed, given your setup.
If your playback is choppy or slow, try adjusting the quality/resolution in the web player manually by clicking the gearwheel icon in the lower right corner of the player.
With player speed controls, you can speed up or slow down playback of video and audio content according to your preference. Currently, this feature is available only on web browsers.
To open the speed control menu, tap on the gear icon in the lower right corner of the video player. Under the Speed menu, you can select different values for playback speed:
⚠️Note: Both video and audio will be adjusted for all speed preferences.
Speed can be adjusted at any time before and during playback. You can modify the playback speed by clicking the gear icon in the player or using the Vimeo Player API. Currently, keyboard shortcuts are not available.
If you want to locate a specific place in a video you are watching but are not sure of the timestamp, you can use Vimeo’s trick play (video scrubbing) feature by hovering your cursor along the video’s scrub bar. A thumbnail preview of the video’s content will appear; click to navigate to that place in the video.
If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:
Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.
Turning on subtitles varies slightly depending on how you are watching videos. Note that subtitles may not be available on all videos so if you don’t see the options described below, it’s because there are no subtitles available for that video. Conversely, if you see subtitles and do not have the option to turn them off, that’s because they are part of the video itself and cannot be disabled.
If subtitles are available, you can select the CC icon in the lower right corner of the player and choose a language:
If you have captions or subtitles enabled as a viewer, you can access the Customize menu within CC settings to edit font size, font color, font edge styling, background color, and background opacity. To edit caption and subtitle appearance, first click the [CC] button below the player and then select Customize. The Font, Background, and Window menus each contain customizable settings. Make sure you have captions/subtitles turned on to see the changes as you make them. You may also choose to Reset customizations to revert the subtitles or captions to the classic presentation.
If subtitles are available, you can tap the subtitles icon on the bottom right corner of the player and select the language of choice:
If you’ve purchased a video that is available for download from the web, you may also be able to download the subtitles file.
The site language will always default to English unless your browser language is set to one of the supported languages. Some parts of the site may be translated into Spanish, German, French, Portuguese, Japanese and Korean.
When you arrive on our site, scroll down, and look for a Language dropdown menu in the bottom right corner. If you see this, you can open it and select among any of our available languages to translate the site. Note that we may not have translations available. You can also update your language preference for emails in Account Settings, under “Emails”.
This setting will remain persistent as you navigate between pages.
If you have an iOS or iPadOS device, you can either mirror your device’s screen or AirPlay directly from the mobile browser on your device.
AirPlay is not supported on Android devices.
To stop mirroring your iOS/iPadOS device, open Control Center, tap Screen Mirroring, then tap Stop Mirroring. Alternatively, press the Menu button on your Apple TV Remote.
If the above method does not work for you, try these steps instead.
When AirPlaying via this method, you can access playing controls (fast forward, pauce, rewind, captions, etc.) via the player controls on the mobile browser that is open on your device, or via the AppleTV remote.
Note: You can navigate away from the player screen on your device as long as you are on a different mobile browser tab than the one that is being AirPlayed. However, if you go to another site within the same tab that the video is open on, the video will stop Airplaying.
If you have a macOS computer (MacBook Pro, iMac, etc.) you can use AirPlay to mirror your desktop to an Apple TV device that is connected to the same Wi-Fi network. There is currently no option to AirPlay directly from the player.
Note: If you are able to AirPlay to a non-Apple TV device, this is AirPlay 2 which we do not support at this time.
To control the player (pause, fast-forward, rewind, etc.) you will need to use the player controls on the video in your desktop browser. The AppleTV remote cannot control mirrored screens.
If mirroring does not work, consider using an iOS device instead, which includes the option to AirPlay directly from the player.
If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:
Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.
To determine your Chromecast device model please refer to the following:
The 1st generation Chromecast (launched in 2013) has a ‘flash-drive’ appearance. It offers 2 GB of storage space and 512 MB of RAM. It can cast videos up to 1080p and is controlled via a smartphone app.
The 2nd generation Chromecast (launched in 2015) has a dongle appearance and is available in three different colors: black, yellow, and red. It has wireless 802.11 ac support. System RAM is at 512 MB. Internal storage is 256 MB of total storage.
The Chromecast Ultra (launched in 2016) can cast video in 4K Ultra-High Definition with High Dynamic Range (HDR). It has a red-accented HDMI port and bulkier frame. The system memory is 1 GB of DDR3 RAM. The Chromecast Ultra’s power adapter includes a built-in Ethernet port.
The 3rd generation Chromecast (launched in 2018) is a plug-in HDMI dongle with a micro-USB port for power. It’s available in two colors, ‘Chalk’ and ‘Charcoal. It supports 1080p video at 60 fps and Dolby Digital Plus 5.1.
Chromecast with Google TV (launched in 2020) is an oval-shaped device and can play 4K content at 60 fps. It also supports Dolby Vision and HDR10+ video, Dolby Digital+ and Dolby Atmos audio. It opts for an AmLogic CPU pairing it with 2 GB of RAM and 8 GB of storage space. It comes in three colors: Snow Sunrise, and Sky. This model comes with remote control and requires a USB-C port for power.
Android includes the ability to Chromecast your device’s screen. If you have an Android device and a Chromecast device, you can use this method to watch videos on your TV.
First, make sure your device meets the following specifications:
To cast your screen from your Android device:
Note: At this time, we expect most Chromecast devices built into TVs to work but cannot guarantee that for each model. We cannot troubleshoot any issues that may arise in such cases.
If you have an Android device, you can Chromecast from the mobile Chrome browser to a Chromecast device connected to the same local network.
Unfortunately, this method is not supported on iOS.
Note: At this time, we expect most Chromecast devices built into TVs to work but cannot guarantee that for each model. We cannot troubleshoot any issues that may arise in such cases.
When casting via an Android Google Chrome web browser, you can navigate away from the video in the tab that is casting and the video will continue to play on the screen. However, this will then disconnect the player controls from the video on the screen, and you will lose the ability to fast forward, rewind, or pause via the player options on the screen if you return to it. To retrieve these, the Chromecast connection will need to be reset.
Captions, if available, can be controlled directly within the player in the mobile browser when you are casting. They cannot be controlled on the TV screen.
See below for our list of supported Chromecast devices and firmware. Check for the latest firmware version here
| Device | |
| Chromecast (1st gen) | |
| Chromecast (2nd gen) | |
| Chromecast (3rd gen) | |
| Chromecast Ultra | |
| Chromecast with Google TV | |
If you have a Chromecast device, you can use that in conjunction with the Google Chrome desktop browser to watch content on your TV.
Note: At this time, we expect most Chromecast devices built into TVs to work but cannot guarantee that for each model. We cannot troubleshoot any issues that may arise in such cases.
Additionally, it is not possible to Chromecast via a mobile web browser (including Chrome) on iOS.
There are two ways to Chromecast a video to your TV screen: cast the entire browser window or cast from the video player. Note that both methods require your computer and your Chromecast device to be connected to the same local network.
By casting your browser tab, you would also be able to control the player via the browser just as you would if you were watching on your computer. When selecting this method, only the selected tab will cast; while you can navigate to other tabs on your computer, these will not be cast to the TV.
Additionally, if you navigate away from the player within the selected tab (i.e. load a different website), the video will no longer cast to your TV.
When casting via this method, you can navigate away from the tab with the video playing and the video will continue to play on the TV screen. However, doing so would disconnect the player controls from the video on the screen and you would lose the ability to pause or scrub via the player options on the screen. To regain these controls, you would need to reset the Chromecast connection (i.e. stop casting and start again).
On the video page, hover the cursor over the player so that the player controls appear. If you see the Chromecast icon in the bottom right corner, you can cast the player via this method.
Weekly, on-demand, and live workouts; special challenges with downloadable fitness guides; supportive online community; opportunities to connect with Brooke and ask questions; more!
Focused, short–term challenges to target,
tone, and break through that are available as single purchases.
(Includes downloadable fitness guide.)
