Get the BB Body App

Questions

How do I log in?

If you have not purchased or subscribed yet, you will need to do so first.

The first time you sign up, you’ll be prompted to set a password:

  1. Enter your email address on the login page.
  2. On the next page, enter your password and click Sign In.
  3. If you’ve already created a password, and it’s not working, you can reset or set a password to log in on that page or use the email link method below.

Please try these steps to login via email sign-in link:

  1. Please add ‘support@vhx.tv’ to your contact list to ensure messages from us do not end up in your spam folder.
  2. Enter your email address on  the login page
  3. If you are an active customer, you will be immediately sent an email link that will log you in, once clicked. Open your email inbox, and click the login link.
  4. You will then be logged in to watch your purchased/rented/subscribed video content within your Vimeo OTT Library.
How do I add a profile picture to my account?
  1. Visit your settings page.
  2. Click the Upload button underneath the profile circle photo spot.
  3. Choose a photo from your computer/device and upload it.
  4. Click Save on the bottom of the page to save it.
How do I log out?

You can log out anytime by clicking here, or visiting your profile button on the upper right-hand corner and clicking Sign out.

Can I view forums in the viewing apps?

Forums are only accessible on the web via a browser and are unfortunately not available via apps.

How do I unsubscribe from emails?

There are a few ways you can unsubscribe from emails. If you’re looking for information about canceling your subscription, see this article.

To unsubscribe via an email notification you received:

  1. Open the email and scroll all the way to the bottom.
  2. Locate the line that says “Too much? Click here to unsubscribe from these emails” and click the word here.
  3. When the link opens, click the blue Unsubscribe button to complete the process.

To unsubscribe via the Email Settings on our website:

  1. When signed into your account, visit your Settings page which can be found by clicking on the circle avatar on the top right corner of any page.
  2. Click the EMAILS tab.
  3. Uncheck the NewVideos option to stop receiving notifications about new videos and live events, and click Save.
How do I change my login email address?

If you’re able to log in, you can change your login email address at any time on your settings page.

If you don’t know your password and are unable to reset it because the reset emails would be going to an address you can’t access, you’ll need to contact us and help verify you’re the account owner.

To help the process go as smoothly as possible, please include the following information when you write in:

  • The email address currently on file for your account (if you know it)
  • The last 4 digits of the card you used to sign up for the subscription
  • The expiration date of the card on file
  • The approximate date of your last charge
How do I merge 2 accounts I signed up with?

NOTE: We can only merge Vimeo OTT accounts. If you have a Vimeo ProPlus or Business account and need help merging any of those, please contact Vimeo here.

If you mistakenly made two Vimeo OTT accounts with separate email addresses, do not worry! We can merge them for you if you contact us. In your message, please make sure to answer these two questions:

  • Which two email addresses do you want to merge?
  • Which one should be your main email login?
How do I get an invoice or receipt of my purchase/subscription?

The receipt/invoice can be found at the bottom of your confirmation email that we send when you first purchase/subscribe. You can check that, or contact us if you need it re-sent.

How do I reset my login password?

If the login page is asking for a password and you don’t have one or forgot yours, here is how to reset it:

  1. Please add ‘support@vhx.tv‘ to your contact list to ensure messages from us do not end up in your spam folder.
  2. Make sure you are logged out here.
  3. Visit the login page and enter your email address.
  4. Click Next.
  5. Underneath the password field, select Reset your password.
  6. Enter your email address on that page and select Reset Password.
  7. If you are an active customer, you will be emailed a link to set a new password. Check your email inbox for that link.
  8. Click the link in the email and reset your password.
How do I get a refund?

If you signed up on the iOS app or Apple TV, and would like a refund:

If you signed up on the Android app or Android TV, and would like a refund:
If you signed up on the Roku app, and would like a refund:
If you signed up on the Amazon Fire TV app, and would like a refund:
If you signed up on the web and would like a refund:
  • Contact us and we will review your request. This is the only subscription type our support team is capable of refunding.
How do I update my credit or debit card?

You can edit your billing information any time on the billings settings page. Keep in mind, if you subscribed on another platform, such as iOS, Android, or Roku, you will need to update your payment information through the relevant app store.

Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported.

How do I remove my saved credit card?

If you would like the complete removal of your card from your account settings, please reach out to our support team for assistance! We’re able to assist with this request if you have purchased directly from our website.

Optional registration on iOS and tvOS

If you are using an Apple device, you are not required to register for an account to watch videos. By skipping registration, you can view videos anonymously. In order to access all account features, you have the option to convert to a full account at any time.

How to skip registration

If you chose not to register for an account, select Skip in the upper right corner of the screen when prompted.

What features require registration?

By skipping registration, you won’t be able to do the following unless you convert your account:

  1. Stream subscribed content across multiple devices that are not logged into the same iCloud account
  2. Add items to My List
  3. Download videos
  4. Some account settings

How to convert your account

Within the iOS and tvOS app, you may be prompted to “upgrade” your account when attempting to access features that require registration. To convert your account, follow these steps:

  1. Go to Account Settings and select Create your account.
  2. Input an email address and password to create a new account.
  3. Any purchases you have made will be transferred to the new account.

⚠️Note: It is not currently possible to merge an existing account with an anonymous account. If you already have an account with active purchases, you may choose to log in. Or, you can create a new account to convert your anonymous purchases and delete your existing account.

Account unexpectedly logged out

Your account may be suddenly logged out for several reasons. Check this article to see if any of these scenarios apply to you.

Account owner clicked “Log out of all devices”

Account owners have the ability to log out all active sessions. When an account owner does this, you’ll be immediately logged out, and will need to log back in to resume playback.

Authorization token expired

In rare instances, your account may be logged out because our servers can no longer validate your session. Try logging back in to resolve this issue.

Password change

Existing sessions are invalidated when a user changes their password. Log back in with the updated password to resume playback.

Backend configuration update

In rare instances, we may have to change some configuration that will log out all active sessions. This should be resolved if you log back in.

Time has passed

If you haven’t logged in to your account for an exceedingly long time (i.e. months or years), you may be logged out for security reasons. Log back in to resolve this.

How do I download the digital bonus content?

If the product you’ve purchased/rented/subscribed to has digital bonus content attached with it, you can download it from the browse page :

  1. Navigate to the Brooke Burke BodyBrowse page.
  2. Click through to the product or collection you own.
  3. Scroll down below the videos listed in the product.
  4. Click the bonus content you want; doing so will prompt it to download.

Note: For the best experience, use a web or mobile browser to access extra content. Apps may not include all bonus content.

How do I download subtitles?

NOTE:
Not all videos will have subtitles o downloads available.

Subtitle SRTs may be available for download on the video page when a video has subtitles enabled.

  1. Visit the video page via  the Browse page.
  2. Click the Subtitle Downloads dropdown button.
  3. Click which language you want to download, and the SRT will save to your computer.
  4. You can then use a video player to play back the subtitle file with the downloaded video file.
How do I download videos to my computer?

Two notes:

  1. Videos within a subscription or rental are not downloadable via the computer.
  2. Not all videos available for purchase will be available to download. If you do not see a download video button via desktop, they are likely disabled.

When viewing via a desktop browser, the download options are available below the player on the video’s page.

  1. When on the  Browse or Product page, click into the video you want to download.
  2. Scroll down on the video page.
  3. Click the Video Downloads dropdown below the player.
  4. Select the video resolution you wish to download from the dropdown.
  5. It will save to your computer and you can watch from there or transfer it to other external devices.
How do I cancel a pre-order?

You can cancel a pre-order on the purchase settings page. When you cancel a preorder, you will not be charged on release day and will not receive the content.

I'm getting an error that says "Code already redeemed."

If you’re seeing a “Code already redeemed” error, it’s likely that you have redeemed the code already by clicking the link once and inputting your email address. If you’ve already redeemed, you should have received another, separate email from us that contains a link to watch.

I paid, but never got an email to watch!

If you haven’t received an email to watch, try logging in with your email address to access Brooke Burke Body video content.

If you still are having trouble, contact us using the link above.

Is buying/subscribing secure?

Our payment processor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available. We enforce HTTPS for all sensitive data on Brooke Burke Body, including our public website, the checkout experience, and user account pages.

Is buying/subscribing secure?

Our payment processor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available. We enforce HTTPS for all sensitive data on Brooke Burke Body, including our public website, the checkout experience, and user account pages.

How do I buy a gift of the video content for someone else?

You can purchase gift copies of Brooke Burke Bodyothers.

Here are the steps to buying a gift of a purchase/rental product.

  1. On the video’s checkout page, open the Gift this drop-down and select either Buy or Rent.
  2. Enter your email, the recipient’s email, a gift message, and a delivery date.
  3. Enter your payment information.
  4. Click Complete purchase.

An email will be sent to your recipient on the chosen delivery date.

Note: When you purchase a gift copy, you will not receive a copy to watch for yourself. If you want to buy one for yourself as well, you will need to purchase separately.
Why was I charged $1 in addition to my TVOD purchase?

We currently pre-authorize the amount of $1 with every transaction as a way to help us prevent fraudulent activity. This amount will be credited back to your account within a few days as it is only meant to authenticate your credit card at registration. Please note that this hold will always be in USD, so your bank may convert the $1 hold to your local currency.

How do I update my credit or debit card?

You can edit your billing information any time on the billings settings page. Keep in mind, if you subscribed on another platform, such as iOS, Android, or Roku, you will need to update your payment information through the relevant app store.

Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported.

Why was I charged $1 in addition to my TVOD purchase?

We currently pre-authorize the amount of $1 with every transaction as a way to help us prevent fraudulent activity. This amount will be credited back to your account within a few days as it is only meant to authenticate your credit card at registration. Please note that this hold will always be in USD, so your bank may convert the $1 hold to your local currency.

How do I update my credit or debit card?

You can edit your billing information any time on the billings settings page. Keep in mind, if you subscribed on another platform, such as iOS, Android, or Roku, you will need to update your payment information through the relevant app store.

Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported.

My payment failed. What do I do now?

If your payment failed, and you did not receive a specific error on the checkout form, we recommend first contacting your bank or card provider. A blocked charge is the most common reason for payment issues, so contacting your bank may help clarify the issue. If your bank can confirm they’re not blocking the charge, please contact us so we can take a look.

Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported; you must use a valid credit or debit card from a financial institution in order to purchase.

Why is there a charge on my credit card?

You are here because you discovered a charge on your card you do not recognize. We’re here to help, but please note that we are VIMEO OTT and can only assist with VIMEO OTT-related charges. Our charges usually look something like this: OTT* SUBSCRIPTIONNAME.

If this is what you are seeing on your statement and you do not recognize it, please use the contact link above and include the following information in your message:

  • Last 4 digits of your credit card charged
  • The expiration date of the card charged
  • What the charge is listed as on your statement
  • The date of the charge

Why are you charging me?

It’s very likely that you purchased, rented, or subscribed to a video network on Vimeo OTT recently. You should visit this page and see what you purchased: View Your Purchases

Can I get a receipt for the charges?

We send a receipt to the email address you provided when you purchased the video from its website. We’d be happy to resend you a receipt if you need it.

How do I cancel the recurring charge?

To cancel your subscription:
    1. Click on the circular profile icon in the top right corner of the screen, then select Manage subscription. Click CancelSubscription. Make sure to choose Cancel instead of one of the Pause options.

  1. Finally, confirm the choice to cancel, and you’re all set.
How do I download videos to my computer?

Two notes:

  1. Videos within a subscription or rental are not downloadable via the computer.
  2. Not all videos available for purchase will be available to download. If you do not see a download video button via desktop, they are likely disabled.

When viewing via a desktop browser, the download options are available below the player on the video’s page.

  1. When on the  Browse or Product page, click into the video you want to download.
  2. Scroll down on the video page.
  3. Click the Video Downloads dropdown below the player.
  4. Select the video resolution you wish to download from the dropdown.
  5. It will save to your computer and you can watch from there or transfer it to other external devices.
How do pre-orders work?

To pre-order a video:

  1. Go to the purchase page of the Brooke Burke Body product you wish to pre-order (when available).
  2. Enter your email address.
  3. Enter your payment information, then complete the purchase.
    1. If there is a release date of the content, it will be shown at the bottom of the purchase form.
  4. Once through the purchase process, you will receive an email confirmation of the pre-order.
  5. Your card will be automatically charged on the release date and you will be sent an email to watch immediately.

NOTE: If your card is expired or does not have enough funds on the day of release, we will email and request you use another card for payment.

How do I purchase/rent video products?
  1. Navigate to the checkout page of the video you want to buy or rent.
  2. Select either Purchase or Rental (when available).
  3. Enter your email address and password if you are not logged in already (or create an account).
  4. Enter your payment information. We accept Visa, MasterCard, & American Express credit & debit cards. Unfortunately, we do not currently accept PayPal.
  5. Select Complete purchase, then you can start watching immediately.

Note: The rental period of a rental product starts from the first time you view your video. You have 30 days to start watching your rentals, and then the amount of time you have configured to finish watching the rentals before it expires.

You can pay in the following currencies if available: USD, CAD, MXN, GBP, EUR, AUD, NZD, JPY, DKK, SEK, NOK, PLN, and BRL.

How do I redeem a coupon code?

You can redeem a code on the video or subscription’s checkout page.

  1. Enter your email address.
  2. Add your payment details, type in the correct code and then click on Apply.
  3. If the code was for a free copy, you will be able to complete the purchase and watch it immediately. If the code was for a discount, you will need to enter your payment info to complete the payment.

Note that not all codes are available to every type of customer. Some codes are only available for new subscribers, while others are only available for existing subscribers; some may be available for both new and current subscribers. Also, please note that some codes are for monthly subscriptions only while others may be for annual subscriptions.

Please note that at this time our system does not allow two promo codes at once, however, once the existing promotion expires you should be able to redeem the new promo code.

If you are a current subscriber, you can apply a promo code by going to your billing tab in your account settings.

You can also switch from the annual to monthly rate (and vice versa) and apply your promo without having to cancel your subscription.
You will not be able to apply a promo while the subscription is set to cancel, so if you are running into any issues please double-check that the subscription is not set to cancel first. Promos also cannot be applied while you are on an active promo.
If you choose to pause your subscription at any time, the paused months will not count against the promo’s allowed duration. So if you use a 3-month promo and pause for a month in that time period, that paused month will not apply to the 3-month count.
When do I get charged each month for a subscription?

Subscriptions get charged on the same day each month that you have subscribed. For example, if you first subscribed on March 15th, you would next be charged on April 15th.

I'm getting an error that says "Code already redeemed."

If you’re seeing a “Code already redeemed” error, it’s likely that you have redeemed the code already by clicking the link once and inputting your email address. If you’ve already redeemed, you should have received another, separate email from us that contains a link to watch.

I paid, but never got an email to watch!

If you haven’t received an email to watch, try logging in with your email address to access Brooke Burke Body video content.

If you still are having trouble, contact us using the link above.

Is buying/subscribing secure?

Our payment processor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available. We enforce HTTPS for all sensitive data on Brooke Burke Body, including our public website, the checkout experience, and user account pages.

Why was I charged $1 after signing up for a trial?

We currently pre-authorize the amount of $1 with every trial sign up as a way to help us prevent fraudulent activity. This amount will be credited back to your account within a few days as it is only meant to authenticate your credit card at registration. Please note that this hold will always be in USD, so your bank may convert the $1 hold to your local currency.

How do I buy a gift of a subscription?

You can gift  Brooke Burke Body for others . Your gift never expires, provided that Brooke Burke Body remains available for purchase. Here how to buy a gift subscription.

  1. Head to the checkout page of Brooke Burke Body.
  2. On the left side, open the Gift this subscription drop-down menu and select how much time of the subscription you wish to gift.
  3. On the right side, enter your email, your recipient’s email, a gift message, and the delivery date.
  4. Enter your payment information.
  5. Click Complete purchase at the bottom.

If you already have a subscription and are logged in, you can also find a link to purchase a gift from your billing settings.

Please note that when you gift a subscription, it’s not possible to apply a promo code. Free trial periods are also not included.

Additionally, gift subscriptions cannot be applied to an existing account.

I subscribed via the mobile app but I still can't access the content

Sometimes when you sign up on the iOS or Android app, it won’t recognize you as a subscriber right away. If this is happening for you, please try the following steps to connect it to your app subscription:

If you are not able to log in to your app after you’ve subscribed, proceed with the following:

  • Make sure you are logged out of any account within the app.
  • On the main sign-in screen, tap the “Restore iTunes subscription” or “Link to an existing iTunes subscription” option in the iOS app, or “Link your existing Google Play subscription” for Android. It will appear at the very bottom of the screen.

Note: Do not attempt to log in; you need to be signed out for these steps to work.

If you are able to log in but aren’t able to access any content (i.e. the videos do not play, or you’re seeing a lock symbol on the videos):

  • Log in to your account within the app.
  • On the bottom right of your app, tap the Profile tab.
  • Under Subscription Settings, tap on the “Subscribe To” link
  • On the screen that slides up with our plans, tap on Restore Purchase at the bottom

  • If you do not see a success indicator after going through these steps, please contact support.
How do I pause my subscription?

Monthly subscriptions can be paused for one, two, or three months at a time. During this time you will not be charged but you will also not have access to watch Brooke Burke Body.

Please note that you can only pause your subscription if you purchased via our website. Also, it’s not possible to pause an annual subscription.

To Pause your subscription:

  1. Click on your circular profile icon in the top right corner of the screen and select Manage subscription.
  2. Click Pause Subscription.
  3. Choose how long to pause your subscription.

The pause will take effect at the time of your next billing date. You will then be charged at the end of the pause period.

Note that if you subscribed via a promo code, pausing will not cause you to lose any unused time in the promo. Promotions expire at the time of renewal, at which point we check if the number of months since the promotion was applied matches the duration specified on the promotion. Since a subscription is not renewing at the time it is paused, those paused months will not count against the promo code.

You can unpause your subscription at any time in the middle of a pause period. If you unpause your account early, you will be charged on the date you make the adjustment, and a new billing cycle will start from that date.

How do I update my credit or debit card?

You can edit your billing information any time on the billings settings page. Keep in mind, if you subscribed on another platform, such as iOS, Android, or Roku, you will need to update your payment information through the relevant app store.

Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported.

My payment failed. What do I do now?

If your payment failed, and you did not receive a specific error on the checkout form, we recommend first contacting your bank or card provider. A blocked charge is the most common reason for payment issues, so contacting your bank may help clarify the issue. If your bank can confirm they’re not blocking the charge, please contact us so we can take a look.

Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported; you must use a valid credit or debit card from a financial institution in order to purchase.

How do I cancel my subscription (unsubscribe)?

The steps to cancel will depend on how you initially signed up.

If you signed up within an Apple iOS or Apple TV app, follow the steps here: https://support.apple.com/en-us/HT202039

If you signed up within a Google Play/Android app, follow the steps here: https://support.google.com/googleplay/answer/7018481

If you signed up within the Roku channel, follow the steps here: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription

If you signed up with Amazon, follow the steps here: https://www.amazon.com/gp/help/customer/display.html?nodeId=GDT2SXJJ7K49JKYE

If you signed up on the website, you can cancel your subscription by logging into your account and following the steps below.

Note: If you signed up and paid on the website, you can only cancel via the website (and not via apps).

  1. Navigate to the settings menu in the top right corner of the screen and select ‘Manage subscription’.
  2. Click ‘Cancel subscription.’
  3. This pop-up will appear. Choose an option and then select Continue.
    1. Note that choosing a “Pause” option will put a halt on your automatic renewal for the selected amount of time.
    2. If you no longer wish to be charged at all, choose No thanks, I want to cancel, then select Continue.
  4. You will then see a short, optional survey. To finalize the cancelation, select Cancel Subscription.

You will see a confirmation window indicating your subscription has been canceled.

You will also receive an email confirmation. If you did not receive a confirmation, double-check that your subscription shows as ‘Canceled’ in your settings. When you cancel, your video access will exist until the next charging cycle, but you will not be further charged.

Note: If you’re unable to see those options on the Purchases settings page or otherwise have trouble managing your subscription, contact us and provide the last four digits of the card currently being charged or the email registered in the account and we’ll be able to help you further.

How do I add videos to my watch list?

As a subscriber, you have access to our My List tool that allows you to save videos to your own list, such as if you find a video you want to watch later. You can add videos to your list via 1 of 2 ways:

  1. In the video player: While watching a video on its video page, mouse over the video player and a button will appear in the upper right-hand corner. Click the Add to my list button to add it.
  2. From the video collection listing: Mouse over the video you want to add in the list and click the Add to my list icon that appears in the upper right.

Your list will appear on the main Browse page page after you have videos saved so you can access and watch quickly.

Note: If you ever cancel your subscription and then resubscribe with the same email, your watch list will remain intact.

Why is there a charge on my credit card?

You are here because you discovered a charge on your card you do not recognize. We’re here to help, but please note that we are VIMEO OTT and can only assist with VIMEO OTT-related charges. Our charges usually look something like this: OTT* SUBSCRIPTIONNAME.

If this is what you are seeing on your statement and you do not recognize it, please use the contact link above and include the following information in your message:

  • Last 4 digits of your credit card charged
  • The expiration date of the card charged
  • What the charge is listed as on your statement
  • The date of the charge

Why are you charging me?

It’s very likely that you purchased, rented, or subscribed to a video network on Vimeo OTT recently. You should visit this page and see what you purchased: View Your Purchases

Can I get a receipt for the charges?

We send a receipt to the email address you provided when you purchased the video from its website. We’d be happy to resend you a receipt if you need it.

How do I cancel the recurring charge?

To cancel your subscription:
    1. Click on the circular profile icon in the top right corner of the screen, then select Manage subscription. Click CancelSubscription. Make sure to choose Cancel instead of one of the Pause options.

  1. Finally, confirm the choice to cancel, and you’re all set.
How do I update my currency for billing, if my location gets changed?

Your currency will not get automatically updated if you change your billing address. You will need to reach out to support to have this manually updated.

The currency is determined according to the billing address you had added upon first sign up.

For example, if you sign up in the US with a US credit card, then later move to Canada and update your billing address and card to be Canadian, the Canadian card will still be charged in USD unless you reach out and request us to switch the currency.

How to redeem a gift

If you’ve received a gift, here are the steps to redeem:

  1. You should receive an e-mail from support@vhx.tv; Don’t see it? Be sure to check your filters or spam folder!
  2. Select Redeem your free copy
  3. You will be re-directed to the site where you can create your account – Click Redeem Now
  4. Have an account already? Simply go to Log in at the top of the checkout and redeem the code.
  5. You’ll receive an email with your receipt, but don’t worry you were not charged!
  6. Select Start watching to get started!

You are not required to have a credit card on file for the remainder of your gift.

For subscriptions: Loved our content? At any point of your gift duration, you can update your billing information before the gift expiration which will auto-renew!

How do I redeem a promo code?

You can redeem a code on the video or subscription’s checkout page.

  1. Enter your email address.
  2. Add your payment details, type in the correct code and then click on Apply.
  3. If the code was for a free copy, you will be able to complete the purchase and watch it immediately. If the code was for a discount, you will need to enter your payment info to complete the payment.

Note that not all codes are available to every type of customer. Some codes are only available for new subscribers, while others are only available for existing subscribers; some may be available for both new and current subscribers. Also, please note that some codes are for monthly subscriptions only while others may be for annual subscriptions.

Please note that at this time our system does not allow two promo codes at once, however, once the existing promotion expires you should be able to redeem the new promo code.

If you are a current subscriber, you can apply a promo code by going to your billing tab in your account settings.

You can also switch from the annual to monthly rate (and vice versa) and apply your promo without having to cancel your subscription.
You will not be able to apply a promo while the subscription is set to cancel, so if you are running into any issues please double-check that the subscription is not set to cancel first. Promos also cannot be applied while you are on an active promo.
If you choose to pause your subscription at any time, the paused months will not count against the promo’s allowed duration. So if you use a 3-month promo and pause for a month in that time period, that paused month will not apply to the 3-month count.
How to switch your subscription billing cycle to apply a promo code

If you have a monthly subscription and want to change to an annual subscription plan to apply a promo code (or vice versa), follow these steps:

  1. Go to your  purchase settings pageto switch your billing frequency. You won’t be able to apply the promo code until you do this.
  2. Navigate to the Billingtab in Account Settings.
  3. Apply the Promo code in the Promotions field.
  4. Click the Apply button to review the offer details.
  5. Click the Redeem button to activate this code on your account.

You can also switch from the annual to monthly rate and apply your promo without having to cancel your subscription.

How do I change the iOS app settings?

To change the Brooke Burke Bodyapp settings, click the menu icon, and then Settings. You can change the following settings:

  • Display Name – This is your display name on Brooke Burke Body.
  • Video Sync Settings – This is the maximum video resolution you want to sync to your device using Offline Syncing. 540p is the smallest file size and 1080p is the largest.
  • Sync over Wifi only – This toggle lets you choose if you want to offline sync over wifi only or also over network data.
  • Continuous Playback – Toggle this ON if you want videos to continue playing after the previous one finishes.
How do I download videos to my iPhone or iPad?

If you want to watch a video when you aren’t connected to Wi-Fi or your cell network, you can choose to sync (download) videos to your iPhone or iPad using the Brooke Burke Body app. This is a great tool when watching on an airplane or other places without a Wi-Fi or cellular network connection.

  1. Download and open the Brooke Burke Body app on your iPhone or iPad.
  2. Navigate to the video you want to sync/download within the app.
  3. On the video of your choice, tap the offline sync button to start downloading the video or videos to your device.
  4. Once the video is complete, you are free to disconnect from your Wi-Fi or cellular network.
  5. You can watch or delete your synced videos by clicking the Menu button, and then OFFLINE VIDEOS. Tap the X button to remove the video from your device.

Download time

The length of time it takes to download is dependent on a number of factors, mainly Wi-Fi or cellular connection, as well as the length of the video. It varies so much that it isn’t possible to give an estimate of a standard length of time. However, you can check to see if you’ve disabled HD downloads in the profile settings on the app. To do this, open the app, then tap Profile. Under “Download settings,” tap HDDownloads to toggle the setting on.
  • Please note: downloading an HD file (if available) will use more space on your device than an SD file.
In addition, the app must remain open (i.e., app open and screen on) during the entire download in order to prevent the operating system from stopping the download. If you’re downloading a large file, you may want to adjust your device’s battery-saving settings to prevent it from sleeping until your download is finished.

Duration of video availability offline

DRM impacts how long a video remains available offline in the app without an internet connection. Currently, when offline, you have 30 days to start playback; you then have 48 hours to finish playback once it has started before you need to reconnect to the internet to obtain a new license if the content has DRM. Offline access to non-DRM content does not expire. It’s not possible to redirect storage to an external device for security reasons, so the video can only be viewed from within the app.

iOS App - How do I unsubscribe/cancel a subscription?

If you subscribed via the Brooke Burke BodyiOS app and want to cancel, you have to do so manually. Follow these instructions from Apple: https://support.apple.com/en-us/HT202039#iOS.

Note: We are not able to cancel this for you. You must do it from your device.

Why wasn't I charged in USD?

If you purchased via the App Store or Google Play and noticed you were charged in your local currency rather than the displayed USD price, this is due to the payment method attached to the account on that app store.

When you purchase via the app, the transaction is handled by the platform you are using (Apple, Google, etc.). The currency shown is based on the payment method you use on that account rather than your current location. For example, if you have a UK credit card connected to your Apple ID, then you will see UK apps and prices displayed in GBP, even if you are located in the US.

Note that the app store may take the displayed USD price and convert it to your local currency, but they may not use the current exchange rate.

How do I subscribe in the iOS app?

If you are not already a subscriber and want to subscribe to Brooke Burke Body with your Apple account in the Brooke Burke Bodyapp, follow these steps:

  1. Download the Brooke Burke BodyiOS app on your iPhone or iPad.
  2. Open the app and tap Log in or Start Free Trial.
  3. Select how you want to be billed: Monthly or Yearly (when available).
  4. You may be prompted to confirm the purchase.
  5. Once confirmed, create your account by entering your name, email address, and create a password (enter your Apple account email address if you have one). Then tap Join.
  6. You can then start watching. You will receive an Apple receipt and an email that will allow you to watch on any device.

Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.

If you need to manage your subscription options or unsubscribe, please see Apple’s instructions on how to do so: https://support.apple.com/en-us/HT202039

Note: This is also a good alternative if you would rather use PayPal as your payment method rather than a credit or debit card. Learn more about connecting PayPal to iTunes.

How do I watch in the iOS app?

Brooke Burke Bodyvideos on the Brooke Burke Body app:

  1. Open the Brooke Burke Body app on your iPhone or iPad.
  2. Once you are logged in and your library has loaded, tap the image of the video you want to watch.
  3. The video’s collection will load and you can tap on a video and it will start playing right on the page.
  4. To watch in full-screen, click the fullscreen button in the lower right of the video.
How do I Chromecast from the iOS app?

You can Chromecast videos from Brooke Burke Body iOS app to your Chromecast device on the same local network.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise. Only external Chromecast devices are officially supported. While there is no comprehensive list of supported and unsupported models, if you provide the model number to our Support team, we are happy to check for you.

Also, unfortunately, it is not possible to Chromecast from a mobile web browser on an iOS device.

  1. Launch the iOS app and open a video. Tap the screen so that the player controls appear. If you see the Chromecast icon in the lower right of the screen, you will be able to Chromecast the video.
  2. Tap the Chromecast icon. You may see a prompt requesting access for the app to your local network. You will need to select OK; if you tap the X, you will not be able to Chromecast and this prompt will not appear again unless you reinstall or update the app.

    1. You can always adjust this setting later by going to your device’s Settings, scroll down and select Brooke Burke Body, and toggle the Local Network setting.
  3. Once you are successfully Chromecasting, the video will appear on the screen. On your iOS device, you will see ‘Chromecast’ where the video normally appears.
  4. To pause, fast forward, or rewind, tap the phone screen and use the player controls within the app.
    1. Note: When Chromecasting, you will not be able to use the player controls that appear on your iOS device’s lock screen. You would need to unlock your phone and use the controls within the app.
  5. To disconnect from Chromecast, tap the Chromecast icon within the player, then tap Disconnect from Device in the menu that appears.

Control captions when casting

Captions, if available, can be controlled directly within the player in the app when you are casting. They cannot be controlled on the TV screen.

How do I AirPlay from the iOS app?

You can AirPlay from the player in the Brooke Burke Body iOS app directly to your Apple TV device.

  1. Open the app and navigate to the video you want to watch.
  2. Tap the screen so that the player options appear.
  3. Tap the AirPlay icon on the bottom of the player. It looks like this: 
  4. A window will open with a list of devices. Tap the desired destination device.
  5. The video will begin playing on the TV, and the player in the app will indicate that AirPlay is on.

When AirPlaying via this method, you can access the player controls (pause, rewind, fast-forward, etc.) within the player in the app or via the AppleTV remote.

To stop AirPlaying, tap the AirPlay icon within the player controls on the app, then tap the connected device to de-select it. Alternatively, you can press the menu button on your Apple TV remote.

Reduce data usage while watching on iOS

If you’re experiencing buffering or simply want to reduce the amount of data or bandwidth required to watch Brooke Burke Body, you can reduce the video quality used by default in the Brooke Burke Body app.

Open the Brooke Burke Body app, then navigate to Profile > Playback settings > Stream quality. Here you can select your preferred resolution; lower resolutions will be lower in video quality but will reduce the amount of data required to playback.

I subscribed via the mobile app but I still can't access the content

Sometimes when you sign up on the iOS or Android app, it won’t recognize you as a subscriber right away. If this is happening for you, please try the following steps to connect it to your app subscription:

If you are not able to log in to your app after you’ve subscribed, proceed with the following:

  • Make sure you are logged out of any account within the app.
  • On the main sign-in screen, tap the “Restore iTunes subscription” or “Link to an existing iTunes subscription” option in the iOS app, or “Link your existing Google Play subscription” for Android. It will appear at the very bottom of the screen.

Note: Do not attempt to log in; you need to be signed out for these steps to work.

If you are able to log in but aren’t able to access any content (i.e. the videos do not play, or you’re seeing a lock symbol on the videos):

  • Log in to your account within the app.
  • On the bottom right of your app, tap the Profile tab.
  • Under Subscription Settings, tap on the “Subscribe To” link
  • On the screen that slides up with our plans, tap on Restore Purchase at the bottom

  • If you do not see a success indicator after going through these steps, please contact support.
Watching my Purchased Content on Branded Apps
If your purchase/rental has an associated app to download, here’s how you can access your purchased videos on them:
For iOS and Android
  1. Open your app.
  2. If you haven’t yet, log in.
  3. Navigate to Library on the bottom of the page.
  4. Your purchases should be under the Purchases tab.
For Apple TV, Fire, Roku
  1. Open your app.
  2. If you haven’t yet, log in.
  3. Scroll down to Library.
  4. Your purchases should be under your My List row.
Troubleshooting steps for the mobile app

If you are having issues using the iOS or Android app, the following steps clear up most issues:

  1. Log out of the app, restart your device, and log back into the app.

If that doesn’t resolve the issue:

  1. Exit the app, turn your device’s Wi-Fi off then on, and open the app again.
  2. Check if there is an update for the app (via the iTunes App Store or Google Play Store).

If updating your app doesn’t resolve the issue:

  1. Try uninstalling the app and downloading it again.
  2. Also, make sure your device’s OS version is compatible with our app:
    1. For iOS, the OS version must be 12.0 or higher.
    2. For Android, it must be 5.0 or higher.
How can I playback my videos automatically?

In order to enable the auto-play for the VOD files within your app, please follow these steps:

  1. Go to the main menu of Brooke Burke Body app.
  2. Select “Settings“.
  3. Select “Playback“.
  4. Enable “Autoplay next video“.

Please note that if you’re using the Brooke Burke Body app on multiple devices, you’ll need to update this setting on each device.

How do I log into the iOS app?

If you are a subscriber and want to watch on your iPhone or iPad with Brooke Burke Body, make sure you are running iOS 12 or higher. Then you can follow these steps:

  1. Download the Brooke Burke Body iOS app on your iPhone or iPad.
  2. Open the app and tap Sign In.
  3. Enter your email address and tap Continue.
  4. You will then be sent a sign-in email to your email inbox. You can open this email on your iOS device or on a separate device. NOTE: If you have trouble with the link on the same device, try clicking the link in your email on a separate device to log in.
  5. Click the Sign In link within that email and the iOS app will refresh and log you in to watch!

If you have a password, try these steps to login:

  1. Download the Brooke Burke Body iOS app on your iPhone or iPad.
  2. Open the app and tap Sign In.
  3. Enter your email address and tap Continue.
  4. On the next page, enter your password and click Sign In.
  5. If successful, you will be logged in to watch.
  6. If not successful, you can reset or set a password to login on that page, or use the email link method above.
Reduce data usage when watching on Fire TV

If you experience buffering during playback or just wish to not use as much bandwidth while watching Brooke Burke Body on Amazon Fire TV, you can adjust the resolution.

On your device, navigate to Settings > Display & Sound > Display > Video Resolution. From here you can select your desired video resolution; lower resolutions will be lower in video quality but will reduce the amount of data required to playback.

Amazon Fire TV - How do I manage or cancel my subscription?

Since you subscribed via the Brooke Burke Body Amazon Channel, you will need to manually adjust or cancel your subscription in your Amazon account. See Amazon’s instructions on how to do so here: https://www.amazon.com/gp/help/customer/display.html?nodeId=GDT2SXJJ7K49JKYE

Note: We are not able to cancel this Amazon subscription for you. You will need to do it from your end manually.

How do I subscribe in the Amazon Fire TV app?

If you are not already a subscriber and want to subscribe to Brooke Burke Body with your Amazon account in the Brooke Burke Bodyapp, follow these steps:

  1. Download the Brooke Burke Body Amazon app on your phone
  2. Open the app and tap Log in or Start Free Trial.
  3. If you do not have an account, you will be prompted to enter your email and a password to create an account
  4. Select how you want to be billed: Monthly or Yearly (when available).
  5. You will then be prompted to enter your password for your Amazon account to authorize the purchase.
  6. You can then start watching.

Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.

If you need to manage your subscription options or unsubscribe, please see Amazon’s instructions on how to do so.

I subscribed via Amazon Fire TV but can't access the content

If you purchased a subscription via Amazon Fire TV, the app will attempt to log you in using your Amazon account and connect your purchase to an account on our site. However, in some cases you may need to manually restore your purchase.

Open the app and select Restore purchase on the main screen. The app will attempt to match your purchase with an account on our site and log you in.

In most cases, the app will show a success screen allowing you to start watching. However, if you see a message indicating you do not have an active subscription and you are certain you created an account via Amazon, please contact support.
How do I log in on the Amazon Fire TV channel?

Using the Brooke Burke Body Amazon channel, you can view the content easily on your TV. All Amazon Fire TV devices are supported, however, please note that Kindle Fire tablets and phones are not supported.

Follow these steps to log in:

  1. Add the Brooke Burke Body Amazon channel to your Amazon Fire TV.
  2. Open the Brooke Burke Body Amazon channel on your Amazon Fire TV and click SIGN IN. It will give you an activation code.
  3. On a different device (computer or phone), visit the Activate page & log in (if you are not).
  4. Enter the code from the Amazon channel, and click Activate.
  5. The Brooke Burke Body channel should load and you are all set to watch.
How do I download videos to my Android device?

If you want to watch a video when you aren’t connected to Wi-Fi or your cell network, you can choose to sync (download) videos to your Android device using the Brooke Burke Body app. This is a great tool when watching on an airplane or other places without a Wi-Fi or network connection.

  1. Download and open the Brooke Burke Body app on your Android device.
  2. Navigate to the video you want to sync/download within the app.
  3. On the video of your choice, tap the offline sync button to start downloading the video or videos to your device.
  4. Once the video is complete, you are free to disconnect from Wi-Fi or network.
  5. You can watch or delete your synced videos by clicking the menu button, and then OFFLINE VIDEOS. Click the X button to remove the video from your device.

Download time

The length of time it takes to download is dependent on a number of factors, most likely Wi-Fi or data connection, as well as the length of the video. It varies so much that it isn’t possible to give an estimate of a standard length of time. However, you can also check to see if you’ve disabled HD downloads in the profile settings on the seller app. To do so, just open the app and tap Profile. Under the Download Settings section, tap HDDownloads to toggle the setting on.
  • Please note: downloading an HD file (if available) will use more space on your device than an SD file.
In addition, the app must remain open (i.e. app open and screen on) during the entire download in order to prevent the operating system from stopping the download. If you’re downloading a large file, you may want to adjust your device’s battery-saving settings to prevent it from sleeping until your download is finished.

Duration of video availability offline

DRM impacts how long a video can remain available offline in the app without an internet connection. Currently, when offline, you have 30 days to start playback; you then have 48 hours to finish playback once it has started before you need to reconnect to the internet to obtain a new license if the content has DRM. Offline access to non-DRM content does not expire. It’s not possible to redirect storage to an external device for security reasons, so the video can only be viewed from within the app.

How do I change the Android app settings?

To change the Brooke Burke Bodyapp settings, click the menu icon, and then Settings. You can change the following settings:

  • Display Name – This is your display name on Brooke Burke Body.
  • Video Sync Settings – This is the maximum video resolution you want to sync to your device using Offline Syncing. 540p is the smallest file size and 1080p is the largest.
  • Sync over Wi-Fi only – This toggle lets you choose if you want to offline sync over wifi only or also over network data.
  • Continuous Playback – Toggle this ON if you want videos to continue playing after the previous one finishes.
Why wasn't I charged in USD?

If you purchased via the App Store or Google Play and noticed you were charged in your local currency rather than the displayed USD price, this is due to the payment method attached to the account on that app store.

When you purchase via the app, the transaction is handled by the platform you are using (Apple, Google, etc.). The currency shown is based on the payment method you use on that account rather than your current location. For example, if you have a UK credit card connected to your Apple ID, then you will see UK apps and prices displayed in GBP, even if you are located in the US.

Note that the app store may take the displayed USD price and convert it to your local currency, but they may not use the current exchange rate.

How do I subscribe within the Android app?

If you are not already a subscriber and want to subscribe to Brooke Burke Body with your Google Play account in the Brooke Burke Bodyapp, follow these steps:

  1. Download the Brooke Burke BodyAndroid app on your device.
  2. Open the app and tap Subscribe.
  3. Select how you want to be billed: Monthly or Yearly (when available).
  4. Enter your name & email address (enter your Google Play account email address if you have one).
  5. Your device will then ask you to log into the Google Play store to confirm the purchase.
  6. Once confirmed, you can start watching immediately. You will receive a Google Play/Android receipt and an email that will allow you to watch on any device.

Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.

If you need to manage your subscription options or unsubscribe, please see Google’s instructions on how to do so: Manage Android subscriptions

Note: This is also a good alternative if you’d rather use PayPal as your payment method instead of a credit or debit card. Learn more about connecting PayPal to Google Play.

How do I Chromecast from the Android app?
If you’ve downloaded the Brooke Burke Body app on Android, you can Chromecast directly from the player in the app to a Chromecast device connected to the same network as your Android device.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise. Only external Chromecast devices are officially supported. While there is no comprehensive list of supported and unsupported models, if you provide the model number to our Support team, we are happy to check for you.

  1. Launch the Android app and open a video. Tap the screen so that the player controls appear. If you see the Chromecast icon in the lower right of the screen, you will be able to Chromecast the video.
  2. Tap the desired destination in the menu that appears. This will start the Chromecasting.
  3. Once you are successfully Chromecasting, the video will appear on the connected TV screen. On your Android device, you will see the player and video control options. To fast forward, rewind, or pause the video, use the player controls within the app. You can also click on a spot in the progress bar to fast forward or rewind.

    1. Note: When Chromecasting, you will not be able to use the player controls that appear on your Android device’s lock screen. You would need to unlock your phone and use the controls within the app.
  4. To disconnect from Chromecast, tap the Chromecast icon within the player, and then tap the Stop Casting option that appears in the window that pops up.

Control captions when casting

Captions, if available, can be controlled directly within the player in the app when you are casting. They cannot be controlled on the TV screen.

Android App - How do I unsubscribe/cancel a subscription?

If you subscribed via the Brooke Burke Body Android app, you will need to manually cancel on Google Payments, as instructed here: https://support.google.com/googleplay/answer/7018481

If you have trouble canceling there, see: https://play.google.com/store/account/subscriptions

Note: We are not able to cancel this Android subscription for you. You will need to do it from your end manually.

Reduce data usage while watching via the Android app

If you’re experiencing buffering or simply want to reduce the amount of data or bandwidth required to watch  Brooke Burke Body you can reduce the video quality used by default in the  Brooke Burke Body app.

Open the  Brooke Burke Body app, then navigate to Profile > Playback settings > Stream quality. Here you can select your preferred resolution; lower resolutions will be lower in video quality but will reduce the amount of data required to playback.

I subscribed via the mobile app but I still can't access the content

Sometimes when you sign up on the iOS or Android app, it won’t recognize you as a subscriber right away. If this is happening for you, please try the following steps to connect it to your app subscription:

If you are not able to log in to your app after you’ve subscribed, proceed with the following:

  • Make sure you are logged out of any account within the app.
  • On the main sign-in screen, tap the “Restore iTunes subscription” or “Link to an existing iTunes subscription” option in the iOS app, or “Link your existing Google Play subscription” for Android. It will appear at the very bottom of the screen.

Note: Do not attempt to log in; you need to be signed out for these steps to work.

If you are able to log in but aren’t able to access any content (i.e. the videos do not play, or you’re seeing a lock symbol on the videos):

  • Log in to your account within the app.
  • On the bottom right of your app, tap the Profile tab.
  • Under Subscription Settings, tap on the “Subscribe To” link
  • On the screen that slides up with our plans, tap on Restore Purchase at the bottom

  • If you do not see a success indicator after going through these steps, please contact support.
Troubleshooting steps for the mobile app

If you are having issues using the iOS or Android app, the following steps clear up most issues:

  1. Log out of the app, restart your device, and log back into the app.

If that doesn’t resolve the issue:

  1. Exit the app, turn your device’s Wi-Fi off then on, and open the app again.
  2. Check if there is an update for the app (via the iTunes App Store or Google Play Store).

If updating your app doesn’t resolve the issue:

  1. Try uninstalling the app and downloading it again.
  2. Also, make sure your device’s OS version is compatible with our app:
    1. For iOS, the OS version must be 12.0 or higher.
    2. For Android, it must be 5.0 or higher.
How do I log into the Android App?

If you are a subscriber and want to watch on your Android device with Brooke Burke Body, make sure your device is running Android 5.0 or higher. Then follow these steps:

  1. Download the Brooke Burke Body Android app on your tablet or phone.
  2. Open the app and tap Sign In.
  3. Enter your email address and tap Continue.
  4. You will then be sent a sign-in email to your email inbox. You can open this email on your Android device or on a separate device.
  5. Click the Sign In link within that email and the app will refresh and log you in to watch! NOTE: If you have trouble with the link on the same device, try clicking the link in your email on a separate device to log in.
How can I playback my videos automatically?

In order to enable the auto-play for the VOD files within your app, please follow these steps:

  1. Go to the main menu of Brooke Burke Body app.
  2. Select “Settings“.
  3. Select “Playback“.
  4. Enable “Autoplay next video“.

Please note that if you’re using the Brooke Burke Body app on multiple devices, you’ll need to update this setting on each device.

Use the app in a different language

At this time, our apps offer support for localisation in English, French, German, Spanish, Portuguese, Japanese and Korean.

The language that will be seen depends on your device settings. If you change the language on your device, the app will follow suit.

This cannot be controlled individually within the app settings at this time.

Why wasn't I charged in USD?

If you purchased via the App Store or Google Play and noticed you were charged in your local currency rather than the displayed USD price, this is due to the payment method attached to the account on that app store.

When you purchase via the app, the transaction is handled by the platform you are using (Apple, Google, etc.). The currency shown is based on the payment method you use on that account rather than your current location. For example, if you have a UK credit card connected to your Apple ID, then you will see UK apps and prices displayed in GBP, even if you are located in the US.

Note that the app store may take the displayed USD price and convert it to your local currency, but they may not use the current exchange rate.

How do I watch on my Smart TV via the app?

If you have an Android or Apple TV, you can download the app from the App Store or Google Play.

Apple TV
Currently, a 4th generation Apple TV or higher is required to download the Brooke Burke Body Apple TV (tvOS) app. Note, this should not be confused with the Apple TV+ app, which is Apple’s own app for their original content.
Android TV
Not all Android TVs support the Android app. However, in general, the following TVs should support the app:
AirTV, Nvidia, Hisense, Philips, Sharp, Skyworth, Sony, and Xiaomi.
Other Smart TVs

If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:

  1. On your TV, open the internet browser and visit the site.
  2. Enter your email address, submit, and you will be emailed a link.
  3. On a separate device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
  4. Go back to your TV browser, and you should be logged in to watch.
If these steps don’t work, then it’s likely that your Smart TV will not be compatible. In this case, you can try connecting your computer or mobile device to your TV using an HDMI cord or casting via Chromecast or Airplay with Apple devices.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.

How do I subscribe in the Android TV app?

Using the Brooke Burke Body Android TV app, you can watch our videos on your TV. Follow these steps to subscribe right within the app:

  1. Add the Brooke Burke Body Android app to your Android TV device.
  2. Open the app on your Android TV and select Subscribe.
  3. Select Monthly or Annual (when available).
  4. Enter your payment information and confirm the subscription.
  5. You will then be able to watch immediately and will get emailed a link to watch on your computer and other devices.

Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.

Reduce data usage while watching via Android TV

If you experience buffering during playback or just wish to not use as much bandwidth while watching Brooke Burke Body on Android TV, you can adjust the resolution.

On your device, navigate to Settings > Display & Sound > Display > Video Resolution. From here you can select your desired video resolution; lower resolutions will be lower in video quality but will reduce the amount of data required to playback.
I subscribed on Android TV but can't access the content

If you purchased a subscription via Android TV, the app will attempt to log you in using your Google receipt information and connect your purchase to an account on our site. However in some cases you may need to manually restore your purchase.

Open the app and select Restore purchase on the main screen. The app will attempt to match your purchase with an account on our site and log you in.

In most cases, the app will show a success screen allowing you to start watching. However, if you see a message indicating you do not have an active subscription on Google Play and you are certain you created an account via Google, please contact support.

How do I log in to the Android TV app?

Using the Brooke Burke Body Android app, you can view the content easily on your TV. Android TV 1st Generation devices and higher are supported.

Follow these steps to log in:

  1. Add the Brooke Burke Body Android app to your Android TV.
  2. Open the Brooke Burke Body Android channel on your Android TV and click SIGN IN. It will give you an activation code.
  3. On a different device (computer or phone), visit the Activate page & log in (if you are not).
  4. Enter the code from the Android TV app, and click Activate.
  5. The Brooke Burke Body app should load and you are all set to watch.
Why wasn't I charged in USD?

If you purchased via the App Store or Google Play and noticed you were charged in your local currency rather than the displayed USD price, this is due to the payment method attached to the account on that app store.

When you purchase via the app, the transaction is handled by the platform you are using (Apple, Google, etc.). The currency shown is based on the payment method you use on that account rather than your current location. For example, if you have a UK credit card connected to your Apple ID, then you will see UK apps and prices displayed in GBP, even if you are located in the US.

Note that the app store may take the displayed USD price and convert it to your local currency, but they may not use the current exchange rate.

How do I watch on my Smart TV via the app?

If you have an Android or Apple TV, you can download the app from the App Store or Google Play.

Apple TV
Currently, a 4th generation Apple TV or higher is required to download the Brooke Burke Body Apple TV (tvOS) app. Note, this should not be confused with the Apple TV+ app, which is Apple’s own app for their original content.
Android TV
Not all Android TVs support the Android app. However, in general, the following TVs should support the app:
AirTV, Nvidia, Hisense, Philips, Sharp, Skyworth, Sony, and Xiaomi.
Other Smart TVs

If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:

  1. On your TV, open the internet browser and visit the site.
  2. Enter your email address, submit, and you will be emailed a link.
  3. On a separate device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
  4. Go back to your TV browser, and you should be logged in to watch.
If these steps don’t work, then it’s likely that your Smart TV will not be compatible. In this case, you can try connecting your computer or mobile device to your TV using an HDMI cord or casting via Chromecast or Airplay with Apple devices.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.

How do I subscribe in the Apple TV app?

Using the Brooke Burke Body Apple TV app, you can view the content on your TV. Follow these steps to subscribe right within the app:

  1. Add the Apple TV app to your device by searching for Brooke Burke Body in the App Store.
  2. Once installed, open the Brooke Burke Body app on your Apple TV & tap Subscribe. 
  3. Select Monthly or Annual (when available).
  4. Enter your payment information and confirm the subscription with Apple.
  5. You will then be able to watch immediately and will get emailed a link to watch on your computer and other devices.

Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.

Apple TV App - How do I unsubscribe/cancel a subscription?

If you subscribed via the Brooke Burke Body Apple TV/tvOS app and want to cancel, you have to do so manually via the instructions from Apple here: https://support.apple.com/en-us/HT202039.

Note: We are not able to cancel this Apple subscription for you. You must do it from your end manually.

How do I log in & watch with the Apple TV app?

Installing, logging in, and watching

Here are the steps to install a tvOS app on your Apple TV if you are already a subscriber:

  1. Turn on your Apple TV (4th Generation) and open the App Store. Also, be sure that you are running tvOS 11 or higher.
  2. Search for Brooke Burke Body.
  3. Install it on your Apple TV.
  4. Once installed, open the app and click the Sign In button.
  5. The app will provide you with an activation code.
  6. On a computer or mobile device, visit  the activate page, sign in (if you are not), and enter that code.
  7. The app will then refresh, and you will be able to watch Brooke Burke Body.

Note: Our AppleTV app should not be confused with the Apple TV+ app; this is an entirely separate app on tvOS for Apple’s original content.

Adding titles to “My List”

The “My List” function is located under “Library,” which is at the top of the app. As a subscriber, you can add titles to the list by clicking and holding on the title until a new window pops up. That window should allow you to add the title to “My List.”

Roku channel - How do I unsubscribe/cancel a subscription?

Since you subscribed via the Brooke Burke Body Roku Channel, you will need to manually cancel in Roku settings, as instructed here: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription

Note: We are not able to cancel this Roku subscription for you. You will need to do it from your device manually.

Reduce data usage while watching on Roku
If you are experiencing buffering or simply wish to not need as much bandwidth when watching Brooke Burke Body, you can configure your Roku to use a lower video quality by default.
With your Roku device on, press the Home button on your Roku remote control. Navigate to Settings > Display type. Deselect Auto-Detect, then select your desired video resolution rate; lower resolutions will be lower in video quality but will reduce the amount of data required to playback.
How do I subscribe in the Roku channel?

Using the Brooke Burke Body Roku channel, you can watch our videos on your TV. Follow these steps to subscribe right within the channel:

  1. Add the Brooke Burke Body Roku channel to your Roku.
  2. Open the Brooke Burke Body Roku channel on your Roku and click Subscribe. 
  3. Select Monthly or Annual (when available)
  4. Enter your payment information and confirm the subscription.
  5. You will then be able to watch immediately and will get emailed a link to watch on your computer and other devices.

Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.

I subscribed on Roku but can't access the content

If you already have an active subscription purchased via Roku, the app will first attempt to link your purchase from Roku to an account on our site, but sometimes you may need to manually restore your purchase.

To restore a subscription, open the Roku app and select the Restore purchase button in the lower right corner of the screen.

(Alternatively, you can try to sign up again; after choosing a plan, the app will check to see if you already have an active subscription before we let you continue. If this is successful, the app will display a “We found an existing subscription” message. Select Restore subscription from here.)

After pressing the Restore button in either of the above scenarios, the app will try to match the Roku purchase with an account on our site and attempt to log you in. In most cases, you will then see the success screen and you can start watching.

However, if you instead see a screen indicating you are not subscribed with this Roku account, please contact support for further assistance.

How do I log in on the Roku channel?

Using the Brooke Burke Body Roku channel, you can view the content easily on your TV.

3rd generation Roku devices and higher are supported for up to 1080p playback. Roku 4 and higher support 4K playback. Older Roku devices are not supported.

Follow these steps to log in:

  1. Add the Brooke Burke Body Roku channel to your Roku.
  2. Open the Brooke Burke Body Roku channel on your Roku and click SIGN IN. It will give you an activation code.
  3. On a different device (computer or phone), visit the Activate page & login (if you are not).
  4. Enter the code from the Roku channel, and click Activate.
  5. The Brooke Burke Body channel should load and you are all set to watch.
How do I adjust the volume in the web video player?

To adjust the volume on the web player:

  1. Hover the cursor over the video you are currently watching to make the video controls visible.
  2. On the bottom right, you should see volume controls.
  3. To control how high or low the volume is, hover the cursor over the volume bar and click the left side to lower the volume or the right side to raise the volume.
  4. If you’d like to mute the video entirely, click all the way to the far left side so none of the bars are highlighted. Click again to unmute.

Why can't I leave comments?

We reserve the right to prohibit any users from posting comments if their remarks are deemed abusive or offensive. If you are no longer able to leave comments but can see other viewers’ comments, it’s likely we’ve removed your ability to comment on our videos.

Why am I getting an error message: "Sorry, video is not currently available in your country?"

In order to be made available on the internet, some videos require certain territorial restrictions. When this requirement exists on a video you’re trying to watch, you will see a message reading:

“Sorry, video is not currently available in your country”

If you’re seeing this message, it may be because you’re accessing the internet through a Virtual Private Network (VPN), or a proxy. These methods can hide your location and will prevent playback from a protected video. If disabling these methods does not resolve the issue, then it’s likely that you’re trying to access the content from a region that is currently being blocked.

What can I do if I see an offensive comment?

If you come across a comment that you believe is offensive, click the Report icon directly below the comment.

The comment will be reviewed and removed if deemed inappropriate. Rest assured the person who posted the content will not receive any notifications of their content being reported so you can do so safely.

I'm having trouble signing in to watch

If you’re having trouble with your password, consider the following possibilities:

  • Did you sign up with a typo in your email address, or an address different than the one you’re using to sign in? Try to find the confirmation email from when you signed up to verify the address you should be using.
  • Punctuation makes a difference. If you signed up with email.email@gmail.com, but are trying to sign in with emailemail@gmail.com, our system will not consider those the same addresses.
  • The end of your email address matters. For example, @gmail.com and @googlemail.com may be the same to Google, but our system will see them as different email addresses.
With those possibilities in mind, here are the ways to log in on the web:
If you don’t have a password, or your password isn’t working, here is how to set/reset it:
  1. Click Sign in in the top right corner of the page and enter your email address.
  2. Click Next.
  3. Underneath the password field, select Reset your password.
  4. Enter your email address on that page and select Reset Password.
  5. If you are an active customer, you will be emailed a link to set a new password. Check your email inbox for that link.
Note: If you do not receive an email to reset your password, it’s likely that you are using an incorrect email address. Please try any other addresses you own. Check all of your email inboxes for a ‘Start watching’ email from VHX (search for ‘Start watching VHX ‘).
If a password is not required:
  1. Click Sign in in the top right corner of the page
  2. Enter your email address. If you are an active customer, you will be immediately emailed a link that will sign you in, once clicked. Open your email inbox and click the sign-in link.
  3. You will then be signed in to watch your video content.
Note: If you do not receive an email to sign-in, it’s likely that you are using an incorrect email address. Please try any other addresses you may have signed up with. Check all of your email inboxes for a ‘Start watching’ email from VHX (search for ‘Start watching VHX ‘). Be sure to search your spam folder.
Reduce data usage when watching on Fire TV

If you experience buffering during playback or just wish to not use as much bandwidth while watching Brooke Burke Body on Amazon Fire TV, you can adjust the resolution.

On your device, navigate to Settings > Display & Sound > Display > Video Resolution. From here you can select your desired video resolution; lower resolutions will be lower in video quality but will reduce the amount of data required to playback.

How do I watch videos in order?

In order to view your series in order, you must head to the Collection first. Here’s how:

Desktop Browsers

On your browser, click the Search option near the top left corner of the screen. Type in the series you’re looking for and press the Enter. You’ll see any Collections and individual videos with the keywords you’ve entered. Choose the Collection of your choice and you’ll be taken to the Collection directly.

If the Collection you’re looking for has more than one season, you’ll see a menu like this:

Select the Season option and a dropdown menu will appear.

Android and iOS

Go to the main page of the app and tap Search on the bottom portion of the app. Enter the name of the series you’re looking for and tap enter or go, then tap Collections.

Select the Collection that you want and you’ll be sent to the page with the entire series. If your series has more than one season, just tap the Season One text and a dropdown menu will appear.

Roku, AndroidTV, Amazon Fire Device, and AppleTV

Choose Search from the main navigation and enter the series that you’re looking for. You should then see the Videos matching your search terms in the first row and Collections in the second. Choose the Collection of your choice, and you should be good to go.

Troubleshooting a skipping or lagging video

Here’s a list of solutions for various devices that should help fix playback issues.

Any device:

  • Make sure you have a fast and stable internet connection. The following table shows the minimum speeds required for each playback quality:
    Quality Required Minimum Bandwidth
    240p 500 kbps
    360p 1 Mbps
    720p 3 Mbps
    1080p 7 Mbps
    2K 12 Mbps
    4K & up 22 Mbps

Computer

    • Try clearing your browser’s cache and restarting it. Please also make sure you are using the latest, up to date version of a supported browser:
Browser Operating System Version
Google Chrome OSX, Windows, Android 69+
Mozilla Firefox OSX, Windows 58+
Safari OSX, iOS 10+
Microsoft Edge Windows 15+
Samsung Internet Android 5+
  • Make sure you’re on a fast, reliable internet connection. When a video plays in lower than expected quality, it’s likely because your Internet speed (bandwidth) or computer processing speed cannot support higher quality playback
  • If you can, try switching to a different internet or data connection.
  • Manually switch the quality of the video playback to a lower quality.
  • Try browsing in an Incognito or private browsing window. This will disable your extensions and clear your cache and cookies, which often improves performance.
  • If you have any internet filtering devices for your home (such as Disney Circle or Net Nanny), please turn these off as they can interfere with video playback or connectivity. Once done, close and re-open your browser and try visiting our website again.
  • If you have any other devices to try, sometimes that makes a difference.

Apps: iOS (iPhone & iPad), Apple TV, Android, Roku

  • Logout of the app and log back in.
  • Close the app, and turn off the Wi-Fi on your device. Turn Wi-Fi back on and open the app.
  • Restart your device and open the app.
  • Check if there is an update for the app
  • Try uninstalling the app entirely and downloading it again
  • Also, if you have any internet filtering devices for your home (such as Disney Circle or Net Nanny), please turn these off as they can cause issues with video playback or connectivity.

Chromecast:

  • Make sure your device and Chromecast are on the same wifi network.
  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
  • Unplug Chromecast and plug back in.
  • Restart your wireless router or modem.
  • Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.
How do I download the digital bonus content?

If the product you’ve purchased/rented/subscribed to has digital bonus content attached with it, you can download it from the browse page :

  1. Navigate to the Brooke Burke BodyBrowse page.
  2. Click through to the product or collection you own.
  3. Scroll down below the videos listed in the product.
  4. Click the bonus content you want; doing so will prompt it to download.

Note: For the best experience, use a web or mobile browser to access extra content. Apps may not include all bonus content.

AirPlay from my iOS Device

If you have an iOS or iPadOS device, you can either mirror your device’s screen or AirPlay directly from the mobile browser on your device.

AirPlay is not supported on Android devices.

Screen Mirroring

  1. Connect your iOS/iPadOS device to the same Wi-Fi network as your Apple TV.
  2. Open the Control Center
    1. On iPhone X or later, or iPadOS 13 or later → Swipe down from the upper-right corner of the screen.
    2. On iPhone 8 or earlier or iOS 11 or earlier → Swipe up from the bottom edge of the screen.
  3. Tap the Screen Mirroring icon:
  4. Select your Apple TV device or AirPlay 2 compatible smart TV from the list.
  5. If a passcode appears on your TV, enter the code on your iOS/iPadOS device.
  6. Your device’s screen will mirror to your TV. Your TV uses your iOS/iPadOS device’s screen orientation and aspect ratio. To fill your TV screen with the mirrored device screen, change your TV’s aspect ratio or zoom settings.
To use player controls (fast forward, rewind, pause, etc.), you will need to do so via the player options on your mobile device.

To stop mirroring your iOS/iPadOS device, open Control Center, tap Screen Mirroring, then tap Stop Mirroring. Alternatively, press the Menu button on your Apple TV Remote.

Mobile Browser

If the above method does not work for you, try these steps instead.

  1. Navigate to the Brooke Burke Body website on your mobile browser and open the video you want to watch.
  2. Tap the screen so that that player options appear, then tap the AirPlay icon.
  3. A window will appear displaying the devices to which you can AirPlay. Tap on the desired Apple TV device.
  4. If a passcode appears on your Apple TV, enter the code on your mobile device.
  5. The video will begin playing on your TV. Your mobile device will display a message indicating that it is currently AirPlaying.

When AirPlaying via this method, you can access playing controls (fast forward, pauce, rewind, captions, etc.) via the player controls on the mobile browser that is open on your device, or via the AppleTV remote.

Note: You can navigate away from the player screen on your device as long as you are on a different mobile browser tab than the one that is being AirPlayed. However, if you go to another site within the same tab that the video is open on, the video will stop Airplaying.

AirPlay from my macOS Desktop

If you have a macOS computer (MacBook Pro, iMac, etc.) you can use AirPlay to mirror your desktop to an Apple TV device that is connected to the same Wi-Fi network. There is currently no option to AirPlay directly from the player.

Note: If you are able to AirPlay to a non-Apple TV device, this is AirPlay 2 which we do not support at this time.

  1. Connect your Mac to the same Wi-Fi network as your AppleTV device.
  2. On your Mac, click the AirPlay icon in the top menu bar. It looks like:

    1. If you don’t see this icon, go to the Apple menu in the upper left corner, then navigate to System Preferences > Displays > select Show mirroring options in the menu bar when available.
  3. Choose your AppleTV device. Be mindful of choosing the correct device if multiple appear in the list. If an AirPlay passcode displays on your TV screen, enter the code on your Mac.
  4. Your TV will begin to mirror your monitor’s display. From here, you can navigate to the video in your web browser on your Mac and begin playing the video.

To control the player (pause, fast-forward, rewind, etc.) you will need to use the player controls on the video in your desktop browser. The AppleTV remote cannot control mirrored screens.

If mirroring does not work, consider using an iOS device instead, which includes the option to AirPlay directly from the player.

I subscribed via the mobile app but I still can't access the content

Sometimes when you sign up on the iOS or Android app, it won’t recognize you as a subscriber right away. If this is happening for you, please try the following steps to connect it to your app subscription:

If you are not able to log in to your app after you’ve subscribed, proceed with the following:

  • Make sure you are logged out of any account within the app.
  • On the main sign-in screen, tap the “Restore iTunes subscription” or “Link to an existing iTunes subscription” option in the iOS app, or “Link your existing Google Play subscription” for Android. It will appear at the very bottom of the screen.

Note: Do not attempt to log in; you need to be signed out for these steps to work.

If you are able to log in but aren’t able to access any content (i.e. the videos do not play, or you’re seeing a lock symbol on the videos):

  • Log in to your account within the app.
  • On the bottom right of your app, tap the Profile tab.
  • Under Subscription Settings, tap on the “Subscribe To” link
  • On the screen that slides up with our plans, tap on Restore Purchase at the bottom

  • If you do not see a success indicator after going through these steps, please contact support.
Watching my Purchased Content on Branded Apps
If your purchase/rental has an associated app to download, here’s how you can access your purchased videos on them:
For iOS and Android
  1. Open your app.
  2. If you haven’t yet, log in.
  3. Navigate to Library on the bottom of the page.
  4. Your purchases should be under the Purchases tab.
For Apple TV, Fire, Roku
  1. Open your app.
  2. If you haven’t yet, log in.
  3. Scroll down to Library.
  4. Your purchases should be under your My List row.
What do I need to watch a live video?

The quality of your live playback experience is largely dependent on the download speed you have from ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

Browsers and operating systems

In order to have a smooth experience watching a live video, you should make sure the device you’re on meets these requirements:

Browser Operating System Version
Google Chrome OSX 10.12.6 or later, Windows 7 or later, Android 5.0+ 69+
Mozilla Firefox OSX 10.12.6 or later, Windows 7 or later 58+
Safari OSX 10.12.6 or later, iOS 9.3.5+ 10+
Microsoft Edge Windows 7 or later 15+
  • Supported mobile browsers: Chrome 45+, Safari 10+ (iOS)
  • Blackberry and Windows phone users: You may still able to view Vimeo videos on devices that support HTML5; however, we do not test out our player in these environments and thus cannot guarantee support.
  • Samsung users: The Samsung Internet browser (all versions) is not supported for live streams. We recommend installing Chrome instead.
  • Support TV devices: XBox app, Samsung Tizen app*
    • *Works on Samsung TV 2018 models and later except Samsung 2018 Standard3 and Samsung 2018 Standard2 TV models.

Please be advised that browsers on Smart TVs are not supported at this time. It’s also not possible to watch via the Android app on Chromebooks.

Currently, it is not possible to cast live video from the web player. This is something we hope to add in the future, but in the meantime, we recommend connecting your device to your TV through an HDMI cable.

Download speeds

The following table shows the minimum speeds required for each playback quality:

Quality Required Minimum Bandwidth
240p 500 kbps
360p 1 Mbps
720p 3 Mbps
1080p 7 Mbps
2K 12 Mbps
4K & up 22 Mbps

Firewalls and whitelisted domains

If you’re using a firewall service (e.g. a corporate or school network) and/or have restricted domains, you may need to whitelist a few ports and domains in order to watch your live event. Viewers should ensure the following ports are open on their network for playback:

  • TCP/UDP 80 (HTTP)
  • TCP/UDP 443 (HTTPS)

The following domains should be whitelisted:

  • cdn.livestream.com
  • api.new.livestream.com
  • playback.akamaized.net/*
  • livestream-f.akamaihd.net/*
  • secure-playlist.livestream.com/*
  • *.vhx.tv
  • *.vimeo.com
  • *.vimeocdn.com
  • *.akamaized.net
  • *.cloudfront.net
Console log

Sometimes, to help us track down the cause of an issue and troubleshoot, it is helpful to send over a console log. Here’s how:

  • Right-click on the page where the problem appears, and select InspectElement or Inspect in Chrome.
    • (Note: To open the console in Safari, you may first have to enable the “Show Develop menu in menu bar” setting in the Advanced section of Safari’s preferences – see here.)
  • In the new window that appears, click the Console tab.
  • With the Console tab open, refresh the page within your browser, and then attempt to reproduce the issue you are experiencing.
  • Once the issue occurs, take a screenshot of the entire screen (including the console tab) and attach it to your message to our support team.
How do I download subtitles?

NOTE:
Not all videos will have subtitles o downloads available.

Subtitle SRTs may be available for download on the video page when a video has subtitles enabled.

  1. Visit the video page via  the Browse page.
  2. Click the Subtitle Downloads dropdown button.
  3. Click which language you want to download, and the SRT will save to your computer.
  4. You can then use a video player to play back the subtitle file with the downloaded video file.
How do I watch my videos?

You can access content through any of our supported browsers. Just head to your channel’s site and sign into your account.

How to watch on your mobile device:

  • Open your web browser and enter the site address
  • Tap the menu button in the top left and select Sign in
  • Enter your email address, password, and tap Sign In
  • Find the content you’d like to watch, and tap the thumbnail to access it.

How to watch on your TV:

  • You can use Chromecast
    • Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.
  • You can plug your laptop or mobile device into your TV using an HDMI cable
  • You can mirror or AirPlay from your macOS, iOS, or iPadOS device’s browser.
Supported Browsers

We recommend the following browsers when trying to watch or browse content.

Browser Operating System Version
Google Chrome OSX, Windows, Android 69+
Mozilla Firefox OSX, Windows 58+
Safari OSX, iOS 10+
Microsoft Edge

Note: Mobile web browsers are NOT supported for DRM-protected content.
Note: We also do NOT support Mac OSX El Capitan.

Windows 15+
How do I watch videos on my computer?

Make sure you have a reliable internet connection and you are using a supported browser.

For an individual video:

  1. Head to the Brooke Burke Body Browse page (from the top navigation menu) .
  2. Click on the collection you want to watch.
  3. The video page will load; press play to start the video.
  4. You can then utilize player controls such as pausing or making it full screen, or leave a comment.

For a series

  1. Head to the  Brooke Burke BodyBrowse page (from the top navigation menu).
  2. Click on the collection you want to watch.
  3. Open the series main menu.
  4. Select the product you want to watch.
  5. The video page will load; press play to start the video.
  6. You can then utilize player controls such as pausing or making it full screen, or leave a comment.
How do I download videos to my computer?

Two notes:

  1. Videos within a subscription or rental are not downloadable via the computer.
  2. Not all videos available for purchase will be available to download. If you do not see a download video button via desktop, they are likely disabled.

When viewing via a desktop browser, the download options are available below the player on the video’s page.

  1. When on the  Browse or Product page, click into the video you want to download.
  2. Scroll down on the video page.
  3. Click the Video Downloads dropdown below the player.
  4. Select the video resolution you wish to download from the dropdown.
  5. It will save to your computer and you can watch from there or transfer it to other external devices.
Bookmark the site on your mobile devices home screen

If you are using a mobile browser to watch Brooke Burke Body videos, one way to quickly revisit our site is to bookmark it and save it to your mobile device’s home screen.

To do so, click the Share icon in the mobile browser, then choose Add to Home Screen.

An icon for our site will appear on your mobile device’s home screen alongside your other apps.

Video playback

By default, all videos on our site playback using a technology called  adaptive streaming. This process breaks a video up into smaller chunks. Our player then delivers these segments sequentially in real-time.

We generate multiple playback versions, and the player will intelligently choose the highest quality possible based on your network connection, graphics processing ability, and player size. We support 4K/HDR videos on desktop and mobile browsers. (Please note that this is not supported for live video; the highest resolution that live can display is 1080p.)

That said, we always encode at an above-average quality level, as we value quality video over anything else. Each playback resolution has its own cap in order to preserve smooth playback over the internet, and these caps correspond with our bandwidth requirements for each viewing quality. For instance, we cap 1080p video at 5 Mbps, which is significantly higher than other online video services.

For audio, we encode to two stereo channels, regardless of the channels on the original video file. We will always encode audio up to 256 Kbps, but if the internet connection does not need to use all the available bitrate, the player will provide as much as needed, given your setup.

If your playback is choppy or slow, try adjusting the quality/resolution in the web player manually by clicking the gearwheel icon in the lower right corner of the player.

Player speed controls

With player speed controls, you can speed up or slow down playback of video and audio content according to your preference. Currently, this feature is available only on web browsers.

To open the speed control menu, tap on the gear icon in the lower right corner of the video player. Under the Speed menu, you can select different values for playback speed:

  • 0.5x-  0.5 times slower than normal speed
  • 0.75x- 0.75 times slower than normal speed
  • Normal- Default Speed
  • 1.25x- 1.25 times faster than normal speed
  • 1.5x-  1.5 times faster than normal speed
  • 2x- 2 times faster than normal speed

⚠️Note: Both video and audio will be adjusted for all speed preferences.

Speed can be adjusted at any time before and during playback. You can modify the playback speed by clicking the gear icon in the player or using the Vimeo Player API. Currently, keyboard shortcuts are not available.

Use trick play to locate a specific place in a video

If you want to locate a specific place in a video you are watching but are not sure of the timestamp, you can use Vimeo’s trick play (video scrubbing) feature by hovering your cursor along the video’s scrub bar. A thumbnail preview of the video’s content will appear; click to navigate to that place in the video.

How do I watch on my smart TV?

If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:

  1. On your TV, open the internet browser and visit the site.
  2. Enter your email address, submit, and you will be emailed a link.
  3. On a separate device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
  4. Go back to your TV browser, and you should be logged in to watch.
If these steps don’t work, then it’s likely that your Smart TV will not be compatible. In this case, you can try casting via Chromecast or Airplay with Apple devices.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.

How do I turn on subtitles?

Turning on subtitles varies slightly depending on how you are watching videos. Note that subtitles may not be available on all videos so if you don’t see the options described below, it’s because there are no subtitles available for that video. Conversely, if you see subtitles and do not have the option to turn them off, that’s because they are part of the video itself and cannot be disabled.

Computer / Desktop Browser

If subtitles are available, you can select the CC icon in the lower right corner of the player and choose a language:

If you have captions or subtitles enabled as a viewer, you can access the Customize menu within CC settings to edit font size, font color, font edge styling, background color, and background opacity. To edit caption and subtitle appearance, first click the [CC] button below the player and then select Customize. The Font, Background, and Window menus each contain customizable settings. Make sure you have captions/subtitles turned on to see the changes as you make them. You may also choose to Reset customizations to revert the subtitles or captions to the classic presentation.

iOS & Android App

If subtitles are available, you can tap the subtitles icon on the bottom right corner of the player and select the language of choice:

tvOS

  1. Load the video.
  2. Swipe down on the touch surface on your remote.
  3. If available, the subtitle option will appear and a list of the subtitles available will appear below it.
  4. Select the subtitle option.

Roku

  1. Press the Home button on Roku remote.
  2. Scroll to the Settings option and select it.
  3. Scroll to the Accessibility option and select it.
  4. Select Captions Mode and select your preferred subtitle mode.

Amazon Fire Devices

  1. Select a video to watch and start playback.
  2. Press the Menu option.
  3. Select Turn Subtitles On.
  4. Press Menu again to go back to the video.

Download subtitles

If you’ve purchased a video that is available for download from the web, you may also be able to download the subtitles file.

  1. Visit the video page via   the Browse page.
  2. Open the Subtitle Downloads dropdown menu.
  3. Select which language you want to download and the SRT will begin downloading to your computer.
  4. You can then use a video player to playback the subtitle file with the downloaded video file.
Is the site available in other languages?

The site language will always default to English unless your browser language is set to one of the supported languages. Some parts of the site may be translated into Spanish, German, French, Portuguese, Japanese and Korean.

When you arrive on our site, scroll down, and look for a Language dropdown menu in the bottom right corner. If you see this, you can open it and select among any of our available languages to translate the site. Note that we may not have translations available. You can also update your language preference for emails in Account Settings, under “Emails”.

This setting will remain persistent as you navigate between pages.

AirPlay from my iOS Device

If you have an iOS or iPadOS device, you can either mirror your device’s screen or AirPlay directly from the mobile browser on your device.

AirPlay is not supported on Android devices.

Screen Mirroring

  1. Connect your iOS/iPadOS device to the same Wi-Fi network as your Apple TV.
  2. Open the Control Center
    1. On iPhone X or later, or iPadOS 13 or later → Swipe down from the upper-right corner of the screen.
    2. On iPhone 8 or earlier or iOS 11 or earlier → Swipe up from the bottom edge of the screen.
  3. Tap the Screen Mirroring icon:
  4. Select your Apple TV device or AirPlay 2 compatible smart TV from the list.
  5. If a passcode appears on your TV, enter the code on your iOS/iPadOS device.
  6. Your device’s screen will mirror to your TV. Your TV uses your iOS/iPadOS device’s screen orientation and aspect ratio. To fill your TV screen with the mirrored device screen, change your TV’s aspect ratio or zoom settings.
To use player controls (fast forward, rewind, pause, etc.), you will need to do so via the player options on your mobile device.

To stop mirroring your iOS/iPadOS device, open Control Center, tap Screen Mirroring, then tap Stop Mirroring. Alternatively, press the Menu button on your Apple TV Remote.

Mobile Browser

If the above method does not work for you, try these steps instead.

  1. Navigate to the Brooke Burke Body website on your mobile browser and open the video you want to watch.
  2. Tap the screen so that that player options appear, then tap the AirPlay icon.
  3. A window will appear displaying the devices to which you can AirPlay. Tap on the desired Apple TV device.
  4. If a passcode appears on your Apple TV, enter the code on your mobile device.
  5. The video will begin playing on your TV. Your mobile device will display a message indicating that it is currently AirPlaying.

When AirPlaying via this method, you can access playing controls (fast forward, pauce, rewind, captions, etc.) via the player controls on the mobile browser that is open on your device, or via the AppleTV remote.

Note: You can navigate away from the player screen on your device as long as you are on a different mobile browser tab than the one that is being AirPlayed. However, if you go to another site within the same tab that the video is open on, the video will stop Airplaying.

AirPlay from my macOS Desktop

If you have a macOS computer (MacBook Pro, iMac, etc.) you can use AirPlay to mirror your desktop to an Apple TV device that is connected to the same Wi-Fi network. There is currently no option to AirPlay directly from the player.

Note: If you are able to AirPlay to a non-Apple TV device, this is AirPlay 2 which we do not support at this time.

  1. Connect your Mac to the same Wi-Fi network as your AppleTV device.
  2. On your Mac, click the AirPlay icon in the top menu bar. It looks like:

    1. If you don’t see this icon, go to the Apple menu in the upper left corner, then navigate to System Preferences > Displays > select Show mirroring options in the menu bar when available.
  3. Choose your AppleTV device. Be mindful of choosing the correct device if multiple appear in the list. If an AirPlay passcode displays on your TV screen, enter the code on your Mac.
  4. Your TV will begin to mirror your monitor’s display. From here, you can navigate to the video in your web browser on your Mac and begin playing the video.

To control the player (pause, fast-forward, rewind, etc.) you will need to use the player controls on the video in your desktop browser. The AppleTV remote cannot control mirrored screens.

If mirroring does not work, consider using an iOS device instead, which includes the option to AirPlay directly from the player.

How do I watch on my smart TV?

If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:

  1. On your TV, open the internet browser and visit the site.
  2. Enter your email address, submit, and you will be emailed a link.
  3. On a separate device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
  4. Go back to your TV browser, and you should be logged in to watch.
If these steps don’t work, then it’s likely that your Smart TV will not be compatible. In this case, you can try casting via Chromecast or Airplay with Apple devices.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.

How to identify your Chromecast device model

To determine your Chromecast device model please refer to the following:

The 1st generation Chromecast (launched in 2013) has a ‘flash-drive’ appearance. It offers 2 GB of storage space and 512 MB of RAM. It can cast videos up to 1080p and is controlled via a smartphone app.

The 2nd generation Chromecast (launched in 2015) has a dongle appearance and is available in three different colors: black, yellow, and red. It has wireless 802.11 ac support. System RAM is at 512 MB. Internal storage is 256 MB of total storage.

The Chromecast Ultra (launched in 2016) can cast video in 4K Ultra-High Definition with High Dynamic Range (HDR).  It has a red-accented HDMI port and bulkier frame. The system memory is 1 GB of DDR3 RAM. The Chromecast Ultra’s power adapter includes a built-in Ethernet port.

The 3rd generation Chromecast  (launched in 2018) is a plug-in HDMI dongle with a micro-USB port for power. It’s available in two colors, ‘Chalk’ and ‘Charcoal. It supports 1080p video at 60 fps and Dolby Digital Plus 5.1.

Chromecast with Google TV (launched in 2020)  is an oval-shaped device and can play 4K content at 60 fps. It also supports Dolby Vision and HDR10+ video, Dolby Digital+ and Dolby Atmos audio. It opts for an AmLogic CPU  pairing it with 2 GB of RAM and 8 GB of storage space.  It comes in three colors: Snow Sunrise, and Sky. This model comes with remote control and requires a USB-C port for power.

Chromecast your Android device's screen

Android includes the ability to Chromecast your device’s screen. If you have an Android device and a Chromecast device, you can use this method to watch videos on your TV.

First, make sure your device meets the following specifications:

  • Casting your Android screen is available on devices running Android 5.0 or higher.
  • Turn off “Power Saving Mode” on your Android device. Power Saving Mode can limit the processing power of your device which might affect the performance of the Cast Screen feature.
  • Important: The “Microphone” permission in the Google Play Services app needs to be turned on to successfully use the ‘Cast Screen/Audio’ feature with Chromecast. If you don’t have this permission turned on, the Cast Screen session will immediately disconnect after trying to connect.
    • To turn on microphone permissions:
      1. On your Android device, tap Settings.
      2. Scroll down and tap Apps > Google Play Services > Permissions.
      3. Look for “Microphone” and slide the slider On.

To cast your screen from your Android device:

  1. Connect your Android device to the same Wi-Fi network as your Chromecast device.
  2. Open the Google Home app and go to the Account tab.
  3. Scroll down and look for Mirror device and tap on it.
  4. Tap on the CAST SCREEN/AUDIO button.
  5. Select your Chromecast device.

Note: At this time, we expect most Chromecast devices built into TVs to work but cannot guarantee that for each model. We cannot troubleshoot any issues that may arise in such cases.

Chromecast from Android device's Chrome browser

If you have an Android device, you can Chromecast from the mobile Chrome browser to a Chromecast device connected to the same local network.

Unfortunately, this method is not supported on iOS.

Note: At this time, we expect most Chromecast devices built into TVs to work but cannot guarantee that for each model. We cannot troubleshoot any issues that may arise in such cases.

When casting via an Android Google Chrome web browser, you can navigate away from the video in the tab that is casting and the video will continue to play on the screen. However, this will then disconnect the player controls from the video on the screen, and you will lose the ability to fast forward, rewind, or pause via the player options on the screen if you return to it. To retrieve these, the Chromecast connection will need to be reset.

  1. Open the video page in Google Chrome on your Android device.
  2. On the video page, tap on the player so that the player controls appear on the screen. If Chromecast is available, the icon will appear on the bottom right of the player.
  3. Tapping this icon will open the Cast to menu. Tap on the desired Chromecast destination to start Chromecasting the video open in your browser to the TV.
  4. To fast forward, rewind, and pause the video, tap on the player in the mobile Chrome browser to use the player controls. There are no fast forward or rewind buttons using this Chromecasting method so you will need to tap to a spot on the progress bar to jump to different parts of the video.

    1. When the player controls are not activated, you will see a ‘Casting’ message on the player instead indicating where the video is currently casting.
  5. To disconnect from Chromecast, tap the Chromecast button within the player, then tap the Stop casting option that appears. 

Control captions when casting

Captions, if available, can be controlled directly within the player in the mobile browser when you are casting. They cannot be controlled on the TV screen.

Supported Chromecast devices and firmware

See below for our list of supported Chromecast devices and firmware. Check for the latest firmware version here

 

Device
Chromecast (1st gen)
Chromecast (2nd gen)
Chromecast (3rd gen)
Chromecast Ultra
Chromecast with Google TV
How do I watch via Chromecast on my desktop?

If you have a Chromecast device, you can use that in conjunction with the Google Chrome desktop browser to watch content on your TV.

Note: At this time, we expect most Chromecast devices built into TVs to work but cannot guarantee that for each model. We cannot troubleshoot any issues that may arise in such cases.

Additionally, it is not possible to Chromecast via a mobile web browser (including Chrome) on iOS.

From your desktop Chrome browser (computer)

There are two ways to Chromecast a video to your TV screen: cast the entire browser window or cast from the video player. Note that both methods require your computer and your Chromecast device to be connected to the same local network.

Cast the browser tab

By casting your browser tab, you would also be able to control the player via the browser just as you would if you were watching on your computer. When selecting this method, only the selected tab will cast; while you can navigate to other tabs on your computer, these will not be cast to the TV.

Additionally, if you navigate away from the player within the selected tab (i.e. load a different website), the video will no longer cast to your TV.

  1. On the video page, open the Chrome menu in the upper right corner of the window (or open the View menu at the top) and select Cast.
  2. Select your Chromecast source and your Chromecast destination. Chromecast will then be connected and the video will display on your TV screen.
  3. To pause, fast-forward, or rewind, use the player controls within the browser tab.
  4. To disconnect from Chromecast, click the blue Stop icon next to your casting destination in the menu.

Cast the player

When casting via this method, you can navigate away from the tab with the video playing and the video will continue to play on the TV screen. However, doing so would disconnect the player controls from the video on the screen and you would lose the ability to pause or scrub via the player options on the screen. To regain these controls, you would need to reset the Chromecast connection (i.e. stop casting and start again).

On the video page, hover the cursor over the player so that the player controls appear. If you see the Chromecast icon in the bottom right corner, you can cast the player via this method.

  1. Click the Chromecast button on the player to open the Cast tab. Select your Chromecast source and your Chromecast destination. Chromecast will then be connected and the video will start playing on your TV.
  2. To pause, fast forward, or rewind the video, use the player controls on your desktop screen.
  3. To disconnect from Chromecast, click the Chromecast icon within the player, then select the blue Stop icon next to the casting destination.

Control captions when casting

Captions, if available, can be controlled directly within the player in the desktop browser when you are casting. They cannot be controlled on the TV screen.