FAQ - Brooke Burke

Questions

What is included in a membership?

Membership includes access to an incredible catalog of videos and live events.

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking Profile at the top right. Then select Purchases. Under Payment Method, click on Change Payment Method to update your billing information.

How do I restore my BB Body App?

Please visit this help article link to see how to restore your app.

The instructions are broken out by the platform you used to sign up. Be sure to use the email address you originally used to create your account.

If you still need further assistance, please reach out via email to customer support at brookeburkebody@uscreen.support.

How do I reset my password?

On the Sign In page, click Forgot Password?, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

How do I cancel my recurring subscription?

If you don’t want to continue, you can cancel your membership at any time. Follow the prompts to cancel on the Billing page, and your membership will not renew. Please note that there aren’t refunds for partially unused membership periods.

What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

Refund requests must be made within 30 days of the transaction date.
The request should include your order number and reason for the refund.
Refunds will be processed to the original payment method used at the time of purchase.
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed may not be eligible for a full refund.

Who do I contact if I have questions?

If you have questions about your subscription, billing, or technical issues, please contact brookeburkebody@uscreen.support

For all other inquiries, please contact contact@brookeburkebody.com

My payment failed. What do I do now?

If your payment failed, and you did not receive a specific error on the checkout form, we recommend first contacting your bank or card provider. A blocked charge is the most common reason for payment issues, so contacting your bank may help clarify the issue. If your bank can confirm they’re not blocking the charge, please contact us so we can take a look.

Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported; you must use a valid credit or debit card from a financial institution in order to purchase.

I subscribed via the mobile app but I still can't access the content

Sometimes when you sign up on the iOS or Android app, it won’t recognize you as a subscriber right away. If this is happening for you, please try the following steps to connect it to your app subscription:

If you are not able to log in to your app after you’ve subscribed, proceed with the following:

Make sure you are logged out of any account within the app.
On the main sign-in screen, tap the “Restore iTunes subscription” or “Link to an existing iTunes subscription” option in the iOS app, or “Link your existing Google Play subscription” for Android. It will appear at the very bottom of the screen.

Note: Do not attempt to log in; you need to be signed out for these steps to work.

If you are able to log in but aren’t able to access any content (i.e. the videos do not play, or you’re seeing a lock symbol on the videos):

Log in to your account within the app.
On the bottom right of your app, tap the Profile tab.
Under Subscription Settings, tap on the “Subscribe To” link
On the screen that slides up with our plans, tap on Restore Purchase at the bottom

If you do not see a success indicator after going through these steps, please contact support.

My payment failed. What do I do now?

Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported; you must use a valid credit or debit card from a financial institution in order to purchase.

How do I cancel my subscription (unsubscribe)?

The steps to cancel will depend on how you initially signed up.

If you signed up within an Apple iOS or Apple TV app, follow the steps here: https://support.apple.com/en-us/HT202039

If you signed up within a Google Play/Android app, follow the steps here: https://support.google.com/googleplay/answer/7018481

If you signed up within the Roku channel, follow the steps here: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription

If you signed up with Amazon, follow the steps here: https://www.amazon.com/gp/help/customer/display.html?nodeId=GDT2SXJJ7K49JKYE

If you signed up on the website, you can cancel your subscription by logging into your account and following the steps below.

Note: If you signed up and paid on the website, you can only cancel via the website (and not via apps).

Navigate to the settings menu in the top right corner of the screen and select ‘Manage subscription’.
Click ‘Cancel subscription.’
This pop-up will appear. Choose an option and then select Continue.
1. Note that choosing a “Pause” option will put a halt on your automatic renewal for the selected amount of time.
2. If you no longer wish to be charged at all, choose No thanks, I want to cancel, then select Continue.
You will then see a short, optional survey. To finalize the cancelation, select Cancel Subscription.

You will see a confirmation window indicating your subscription has been canceled.

You will also receive an email confirmation. If you did not receive a confirmation, double-check that your subscription shows as ‘Canceled’ in your settings. When you cancel, your video access will exist until the next charging cycle, but you will not be further charged.

Note: If you’re unable to see those options on the Purchases settings page or otherwise have trouble managing your subscription, contact us and provide the last four digits of the card currently being charged or the email registered in the account and we’ll be able to help you further.

How do I update my currency for billing, if my location gets changed?

Your currency will not get automatically updated if you change your billing address. You will need to reach out to support to have this manually updated.

The currency is determined according to the billing address you had added upon first sign up.

For example, if you sign up in the US with a US credit card, then later move to Canada and update your billing address and card to be Canadian, the Canadian card will still be charged in USD unless you reach out and request us to switch the currency.

iOS App - How do I unsubscribe/cancel a subscription?

If you subscribed via the Brooke Burke BodyiOS app and want to cancel, you have to do so manually. Follow these instructions from Apple: https://support.apple.com/en-us/HT202039#iOS.

Note: We are not able to cancel this for you. You must do it from your device.

How do I subscribe in the iOS app?

If you are not already a subscriber and want to subscribe to Brooke Burke Body with your Apple account in the Brooke Burke Bodyapp, follow these steps:

Download the Brooke Burke BodyiOS app on your iPhone or iPad.
Open the app and tap Log in or Start Free Trial.
Select how you want to be billed: Monthly or Yearly (when available).
You may be prompted to confirm the purchase.
Once confirmed, create your account by entering your name, email address, and create a password (enter your Apple account email address if you have one). Then tap Join.
You can then start watching. You will receive an Apple receipt and an email that will allow you to watch on any device.

Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.

If you need to manage your subscription options or unsubscribe, please see Apple’s instructions on how to do so: https://support.apple.com/en-us/HT202039

Note: This is also a good alternative if you would rather use PayPal as your payment method rather than a credit or debit card. Learn more about connecting PayPal to iTunes.

How do I watch in the iOS app?

Brooke Burke Bodyvideos on the Brooke Burke Body app:

Open the Brooke Burke Body app on your iPhone or iPad.
Once you are logged in and your library has loaded, tap the image of the video you want to watch.
The video’s collection will load and you can tap on a video and it will start playing right on the page.
To watch in full-screen, click the fullscreen button in the lower right of the video.

How do I Chromecast from the iOS app?

You can Chromecast videos from Brooke Burke Body iOS app to your Chromecast device on the same local network.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise. Only external Chromecast devices are officially supported. While there is no comprehensive list of supported and unsupported models, if you provide the model number to our Support team, we are happy to check for you.

Also, unfortunately, it is not possible to Chromecast from a mobile web browser on an iOS device.

Launch the iOS app and open a video. Tap the screen so that the player controls appear. If you see the Chromecast icon in the lower right of the screen, you will be able to Chromecast the video.
Tap the Chromecast icon. You may see a prompt requesting access for the app to your local network. You will need to select OK; if you tap the X, you will not be able to Chromecast and this prompt will not appear again unless you reinstall or update the app.
1. You can always adjust this setting later by going to your device’s Settings, scroll down and select Brooke Burke Body, and toggle the Local Network setting.
Once you are successfully Chromecasting, the video will appear on the screen. On your iOS device, you will see ‘Chromecast’ where the video normally appears.
To pause, fast forward, or rewind, tap the phone screen and use the player controls within the app.
1. Note: When Chromecasting, you will not be able to use the player controls that appear on your iOS device’s lock screen. You would need to unlock your phone and use the controls within the app.
To disconnect from Chromecast, tap the Chromecast icon within the player, then tap Disconnect from Device in the menu that appears.

Control captions when casting

Captions, if available, can be controlled directly within the player in the app when you are casting. They cannot be controlled on the TV screen.

How do I AirPlay from the iOS app?

You can AirPlay from the player in the Brooke Burke Body iOS app directly to your Apple TV device.

Open the app and navigate to the video you want to watch.
Tap the screen so that the player options appear.
Tap the AirPlay icon on the bottom of the player. It looks like this:
A window will open with a list of devices. Tap the desired destination device.
The video will begin playing on the TV, and the player in the app will indicate that AirPlay is on.

When AirPlaying via this method, you can access the player controls (pause, rewind, fast-forward, etc.) within the player in the app or via the AppleTV remote.

To stop AirPlaying, tap the AirPlay icon within the player controls on the app, then tap the connected device to de-select it. Alternatively, you can press the menu button on your Apple TV remote.

I subscribed via the mobile app but I still can't access the content

If you are not able to log in to your app after you’ve subscribed, proceed with the following:

Make sure you are logged out of any account within the app.
On the main sign-in screen, tap the “Restore iTunes subscription” or “Link to an existing iTunes subscription” option in the iOS app, or “Link your existing Google Play subscription” for Android. It will appear at the very bottom of the screen.

Note: Do not attempt to log in; you need to be signed out for these steps to work.

If you are able to log in but aren’t able to access any content (i.e. the videos do not play, or you’re seeing a lock symbol on the videos):

Log in to your account within the app.
On the bottom right of your app, tap the Profile tab.
Under Subscription Settings, tap on the “Subscribe To” link
On the screen that slides up with our plans, tap on Restore Purchase at the bottom

If you do not see a success indicator after going through these steps, please contact support.

Watching my Purchased Content on Branded Apps

If your purchase/rental has an associated app to download, here’s how you can access your purchased videos on them:

For iOS and Android

Open your app.
If you haven’t yet, log in.
Navigate to Library on the bottom of the page.
Your purchases should be under the Purchases tab.

For Apple TV, Fire, Roku

Open your app.
If you haven’t yet, log in.
Scroll down to Library.
Your purchases should be under your My List row.

Troubleshooting steps for the mobile app

If you are having issues using the iOS or Android app, the following steps clear up most issues:

Log out of the app, restart your device, and log back into the app.

If that doesn’t resolve the issue:

Exit the app, turn your device’s Wi-Fi off then on, and open the app again.
Check if there is an update for the app (via the iTunes App Store or Google Play Store).

If updating your app doesn’t resolve the issue:

Try uninstalling the app and downloading it again.
Also, make sure your device’s OS version is compatible with our app:
1. For iOS, the OS version must be 12.0 or higher.
2. For Android, it must be 5.0 or higher.

How do I log into the iOS app?

If you are a subscriber and want to watch on your iPhone or iPad with Brooke Burke Body, make sure you are running iOS 12 or higher. Then you can follow these steps:

Download the Brooke Burke Body iOS app on your iPhone or iPad.
Open the app and tap Sign In.
Enter your email address and tap Continue.
You will then be sent a sign-in email to your email inbox. You can open this email on your iOS device or on a separate device. NOTE: If you have trouble with the link on the same device, try clicking the link in your email on a separate device to log in.
Click the Sign In link within that email and the iOS app will refresh and log you in to watch!

If you have a password, try these steps to login:

Download the Brooke Burke Body iOS app on your iPhone or iPad.
Open the app and tap Sign In.
Enter your email address and tap Continue.
On the next page, enter your password and click Sign In.
If successful, you will be logged in to watch.
If not successful, you can reset or set a password to login on that page, or use the email link method above.

Reduce data usage when watching on Fire TV

If you experience buffering during playback or just wish to not use as much bandwidth while watching Brooke Burke Body on Amazon Fire TV, you can adjust the resolution.

On your device, navigate to Settings > Display & Sound > Display > Video Resolution. From here you can select your desired video resolution; lower resolutions will be lower in video quality but will reduce the amount of data required to playback.

Amazon Fire TV - How do I manage or cancel my subscription?

Since you subscribed via the Brooke Burke Body Amazon Channel, you will need to manually adjust or cancel your subscription in your Amazon account. See Amazon’s instructions on how to do so here: https://www.amazon.com/gp/help/customer/display.html?nodeId=GDT2SXJJ7K49JKYE

Note: We are not able to cancel this Amazon subscription for you. You will need to do it from your end manually.

How do I subscribe in the Amazon Fire TV app?

If you are not already a subscriber and want to subscribe to Brooke Burke Body with your Amazon account in the Brooke Burke Bodyapp, follow these steps:

Download the Brooke Burke Body Amazon app on your phone
Open the app and tap Log in or Start Free Trial.
If you do not have an account, you will be prompted to enter your email and a password to create an account
Select how you want to be billed: Monthly or Yearly (when available).
You will then be prompted to enter your password for your Amazon account to authorize the purchase.
You can then start watching.

Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.

If you need to manage your subscription options or unsubscribe, please see Amazon’s instructions on how to do so.

I subscribed via Amazon Fire TV but can't access the content

If you purchased a subscription via Amazon Fire TV, the app will attempt to log you in using your Amazon account and connect your purchase to an account on our site. However, in some cases you may need to manually restore your purchase.

Open the app and select Restore purchase on the main screen. The app will attempt to match your purchase with an account on our site and log you in.

In most cases, the app will show a success screen allowing you to start watching. However, if you see a message indicating you do not have an active subscription and you are certain you created an account via Amazon, please contact support.

How do I log in on the Amazon Fire TV channel?

Using the Brooke Burke Body Amazon channel, you can view the content easily on your TV. All Amazon Fire TV devices are supported, however, please note that Kindle Fire tablets and phones are not supported.

Follow these steps to log in:

Add the Brooke Burke Body Amazon channel to your Amazon Fire TV.
Open the Brooke Burke Body Amazon channel on your Amazon Fire TV and click SIGN IN. It will give you an activation code.
On a different device (computer or phone), visit the Activate page & log in (if you are not).
Enter the code from the Amazon channel, and click Activate.
The Brooke Burke Body channel should load and you are all set to watch.

How do I change the Android app settings?

To change the Brooke Burke Bodyapp settings, click the menu icon, and then Settings. You can change the following settings:

Display Name – This is your display name on Brooke Burke Body.
Video Sync Settings – This is the maximum video resolution you want to sync to your device using Offline Syncing. 540p is the smallest file size and 1080p is the largest.
Sync over Wi-Fi only – This toggle lets you choose if you want to offline sync over wifi only or also over network data.
Continuous Playback – Toggle this ON if you want videos to continue playing after the previous one finishes.

How do I subscribe within the Android app?

If you are not already a subscriber and want to subscribe to Brooke Burke Body with your Google Play account in the Brooke Burke Bodyapp, follow these steps:

Download the Brooke Burke BodyAndroid app on your device.
Open the app and tap Subscribe.
Select how you want to be billed: Monthly or Yearly (when available).
Enter your name & email address (enter your Google Play account email address if you have one).
Your device will then ask you to log into the Google Play store to confirm the purchase.
Once confirmed, you can start watching immediately. You will receive a Google Play/Android receipt and an email that will allow you to watch on any device.

Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.

If you need to manage your subscription options or unsubscribe, please see Google’s instructions on how to do so: Manage Android subscriptions

Note: This is also a good alternative if you’d rather use PayPal as your payment method instead of a credit or debit card. Learn more about connecting PayPal to Google Play.

How do I Chromecast from the Android app?

If you’ve downloaded the Brooke Burke Body app on Android, you can Chromecast directly from the player in the app to a Chromecast device connected to the same network as your Android device.

Launch the Android app and open a video. Tap the screen so that the player controls appear. If you see the Chromecast icon in the lower right of the screen, you will be able to Chromecast the video.
Tap the desired destination in the menu that appears. This will start the Chromecasting.
Once you are successfully Chromecasting, the video will appear on the connected TV screen. On your Android device, you will see the player and video control options. To fast forward, rewind, or pause the video, use the player controls within the app. You can also click on a spot in the progress bar to fast forward or rewind.
1. Note: When Chromecasting, you will not be able to use the player controls that appear on your Android device’s lock screen. You would need to unlock your phone and use the controls within the app.
To disconnect from Chromecast, tap the Chromecast icon within the player, and then tap the Stop Casting option that appears in the window that pops up.

Control captions when casting

Captions, if available, can be controlled directly within the player in the app when you are casting. They cannot be controlled on the TV screen.

Android App - How do I unsubscribe/cancel a subscription?

If you subscribed via the Brooke Burke Body Android app, you will need to manually cancel on Google Payments, as instructed here: https://support.google.com/googleplay/answer/7018481

If you have trouble canceling there, see: https://play.google.com/store/account/subscriptions

Note: We are not able to cancel this Android subscription for you. You will need to do it from your end manually.

I subscribed via the mobile app but I still can't access the content

If you are not able to log in to your app after you’ve subscribed, proceed with the following:

Make sure you are logged out of any account within the app.
On the main sign-in screen, tap the “Restore iTunes subscription” or “Link to an existing iTunes subscription” option in the iOS app, or “Link your existing Google Play subscription” for Android. It will appear at the very bottom of the screen.

Note: Do not attempt to log in; you need to be signed out for these steps to work.

If you are able to log in but aren’t able to access any content (i.e. the videos do not play, or you’re seeing a lock symbol on the videos):

Log in to your account within the app.
On the bottom right of your app, tap the Profile tab.
Under Subscription Settings, tap on the “Subscribe To” link
On the screen that slides up with our plans, tap on Restore Purchase at the bottom

If you do not see a success indicator after going through these steps, please contact support.

Troubleshooting steps for the mobile app

If you are having issues using the iOS or Android app, the following steps clear up most issues:

Log out of the app, restart your device, and log back into the app.

If that doesn’t resolve the issue:

Exit the app, turn your device’s Wi-Fi off then on, and open the app again.
Check if there is an update for the app (via the iTunes App Store or Google Play Store).

If updating your app doesn’t resolve the issue:

Try uninstalling the app and downloading it again.
Also, make sure your device’s OS version is compatible with our app:
1. For iOS, the OS version must be 12.0 or higher.
2. For Android, it must be 5.0 or higher.

How do I log into the Android App?

If you are a subscriber and want to watch on your Android device with Brooke Burke Body, make sure your device is running Android 5.0 or higher. Then follow these steps:

Download the Brooke Burke Body Android app on your tablet or phone.
Open the app and tap Sign In.
Enter your email address and tap Continue.
You will then be sent a sign-in email to your email inbox. You can open this email on your Android device or on a separate device.
Click the Sign In link within that email and the app will refresh and log you in to watch! NOTE: If you have trouble with the link on the same device, try clicking the link in your email on a separate device to log in.

How do I watch on my Smart TV via the app?

If you have an Android or Apple TV, you can download the app from the App Store or Google Play.

Apple TV

Currently, a 4th generation Apple TV or higher is required to download the Brooke Burke Body Apple TV (tvOS) app. Note, this should not be confused with the Apple TV+ app, which is Apple’s own app for their original content.

Android TV

Not all Android TVs support the Android app. However, in general, the following TVs should support the app:

AirTV, Nvidia, Hisense, Philips, Sharp, Skyworth, Sony, and Xiaomi.

Other Smart TVs

If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:

On your TV, open the internet browser and visit the site.
Enter your email address, submit, and you will be emailed a link.
On a separate device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
Go back to your TV browser, and you should be logged in to watch.

If these steps don’t work, then it’s likely that your Smart TV will not be compatible. In this case, you can try connecting your computer or mobile device to your TV using an HDMI cord or casting via Chromecast or Airplay with Apple devices.

How do I subscribe in the Android TV app?

Using the Brooke Burke Body Android TV app, you can watch our videos on your TV. Follow these steps to subscribe right within the app:

Add the Brooke Burke Body Android app to your Android TV device.
Open the app on your Android TV and select Subscribe.
Select Monthly or Annual (when available).
Enter your payment information and confirm the subscription.
You will then be able to watch immediately and will get emailed a link to watch on your computer and other devices.

Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.

Reduce data usage while watching via Android TV

If you experience buffering during playback or just wish to not use as much bandwidth while watching Brooke Burke Body on Android TV, you can adjust the resolution.

On your device, navigate to Settings > Display & Sound > Display > Video Resolution. From here you can select your desired video resolution; lower resolutions will be lower in video quality but will reduce the amount of data required to playback.

I subscribed on Android TV but can't access the content

If you purchased a subscription via Android TV, the app will attempt to log you in using your Google receipt information and connect your purchase to an account on our site. However in some cases you may need to manually restore your purchase.

Open the app and select Restore purchase on the main screen. The app will attempt to match your purchase with an account on our site and log you in.

In most cases, the app will show a success screen allowing you to start watching. However, if you see a message indicating you do not have an active subscription on Google Play and you are certain you created an account via Google, please contact support.

How do I log in to the Android TV app?

Using the Brooke Burke Body Android app, you can view the content easily on your TV. Android TV 1st Generation devices and higher are supported.

Follow these steps to log in:

Add the Brooke Burke Body Android app to your Android TV.
Open the Brooke Burke Body Android channel on your Android TV and click SIGN IN. It will give you an activation code.
On a different device (computer or phone), visit the Activate page & log in (if you are not).
Enter the code from the Android TV app, and click Activate.
The Brooke Burke Body app should load and you are all set to watch.

How do I watch on my Smart TV via the app?

If you have an Android or Apple TV, you can download the app from the App Store or Google Play.

Apple TV

Android TV

Not all Android TVs support the Android app. However, in general, the following TVs should support the app:

AirTV, Nvidia, Hisense, Philips, Sharp, Skyworth, Sony, and Xiaomi.

Other Smart TVs

On your TV, open the internet browser and visit the site.
Enter your email address, submit, and you will be emailed a link.
On a separate device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
Go back to your TV browser, and you should be logged in to watch.

How do I subscribe in the Apple TV app?

Using the Brooke Burke Body Apple TV app, you can view the content on your TV. Follow these steps to subscribe right within the app:

Add the Apple TV app to your device by searching for Brooke Burke Body in the App Store.
Once installed, open the Brooke Burke Body app on your Apple TV & tap Subscribe.
Select Monthly or Annual (when available).
Enter your payment information and confirm the subscription with Apple.
You will then be able to watch immediately and will get emailed a link to watch on your computer and other devices.

Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.

Apple TV App - How do I unsubscribe/cancel a subscription?

If you subscribed via the Brooke Burke Body Apple TV/tvOS app and want to cancel, you have to do so manually via the instructions from Apple here: https://support.apple.com/en-us/HT202039.

Note: We are not able to cancel this Apple subscription for you. You must do it from your end manually.

How do I log in & watch with the Apple TV app?

Installing, logging in, and watching

Here are the steps to install a tvOS app on your Apple TV if you are already a subscriber:

Turn on your Apple TV (4th Generation) and open the App Store. Also, be sure that you are running tvOS 11 or higher.
Search for Brooke Burke Body.
Install it on your Apple TV.
Once installed, open the app and click the Sign In button.
The app will provide you with an activation code.
On a computer or mobile device, visit the activate page, sign in (if you are not), and enter that code.
The app will then refresh, and you will be able to watch Brooke Burke Body.

Note: Our AppleTV app should not be confused with the Apple TV+ app; this is an entirely separate app on tvOS for Apple’s original content.

Adding titles to “My List”

The “My List” function is located under “Library,” which is at the top of the app. As a subscriber, you can add titles to the list by clicking and holding on the title until a new window pops up. That window should allow you to add the title to “My List.”

Roku channel - How do I unsubscribe/cancel a subscription?

Since you subscribed via the Brooke Burke Body Roku Channel, you will need to manually cancel in Roku settings, as instructed here: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription

Note: We are not able to cancel this Roku subscription for you. You will need to do it from your device manually.

Reduce data usage while watching on Roku

If you are experiencing buffering or simply wish to not need as much bandwidth when watching Brooke Burke Body, you can configure your Roku to use a lower video quality by default.

With your Roku device on, press the Home button on your Roku remote control. Navigate to Settings > Display type. Deselect Auto-Detect, then select your desired video resolution rate; lower resolutions will be lower in video quality but will reduce the amount of data required to playback.

How do I subscribe in the Roku channel?

Using the Brooke Burke Body Roku channel, you can watch our videos on your TV. Follow these steps to subscribe right within the channel:

Add the Brooke Burke Body Roku channel to your Roku.
Open the Brooke Burke Body Roku channel on your Roku and click Subscribe.
Select Monthly or Annual (when available)
Enter your payment information and confirm the subscription.
You will then be able to watch immediately and will get emailed a link to watch on your computer and other devices.

Note: If you have a promo code, you should purchase via our website rather than via the app. Unfortunately, app purchases do not support our promo codes.

I subscribed on Roku but can't access the content

If you already have an active subscription purchased via Roku, the app will first attempt to link your purchase from Roku to an account on our site, but sometimes you may need to manually restore your purchase.

To restore a subscription, open the Roku app and select the Restore purchase button in the lower right corner of the screen.

(Alternatively, you can try to sign up again; after choosing a plan, the app will check to see if you already have an active subscription before we let you continue. If this is successful, the app will display a “We found an existing subscription” message. Select Restore subscription from here.)

After pressing the Restore button in either of the above scenarios, the app will try to match the Roku purchase with an account on our site and attempt to log you in. In most cases, you will then see the success screen and you can start watching.

However, if you instead see a screen indicating you are not subscribed with this Roku account, please contact support for further assistance.

How do I log in on the Roku channel?

Using the Brooke Burke Body Roku channel, you can view the content easily on your TV.

3rd generation Roku devices and higher are supported for up to 1080p playback. Roku 4 and higher support 4K playback. Older Roku devices are not supported.

Follow these steps to log in:

Add the Brooke Burke Body Roku channel to your Roku.
Open the Brooke Burke Body Roku channel on your Roku and click SIGN IN. It will give you an activation code.
On a different device (computer or phone), visit the Activate page & login (if you are not).
Enter the code from the Roku channel, and click Activate.
The Brooke Burke Body channel should load and you are all set to watch.

Why can't I leave comments?

We reserve the right to prohibit any users from posting comments if their remarks are deemed abusive or offensive. If you are no longer able to leave comments but can see other viewers’ comments, it’s likely we’ve removed your ability to comment on our videos.

I'm having trouble signing in to watch

If you’re having trouble with your password, consider the following possibilities:

Did you sign up with a typo in your email address, or an address different than the one you’re using to sign in? Try to find the confirmation email from when you signed up to verify the address you should be using.
Punctuation makes a difference. If you signed up with email.email@gmail.com, but are trying to sign in with emailemail@gmail.com, our system will not consider those the same addresses.
The end of your email address matters. For example, @gmail.com and @googlemail.com may be the same to Google, but our system will see them as different email addresses.

With those possibilities in mind, here are the ways to log in on the web:

If you don’t have a password, or your password isn’t working, here is how to set/reset it:

Click Sign in in the top right corner of the page and enter your email address.
Click Next.
Underneath the password field, select Reset your password.
Enter your email address on that page and select Reset Password.
If you are an active customer, you will be emailed a link to set a new password. Check your email inbox for that link.

Note: If you do not receive an email to reset your password, it’s likely that you are using an incorrect email address. Please try any other addresses you own. Check all of your email inboxes for a ‘Start watching’ email from VHX (search for ‘Start watching VHX ‘).

If a password is not required:

Click Sign in in the top right corner of the page
Enter your email address. If you are an active customer, you will be immediately emailed a link that will sign you in, once clicked. Open your email inbox and click the sign-in link.
You will then be signed in to watch your video content.

Note: If you do not receive an email to sign-in, it’s likely that you are using an incorrect email address. Please try any other addresses you may have signed up with. Check all of your email inboxes for a ‘Start watching’ email from VHX (search for ‘Start watching VHX ‘). Be sure to search your spam folder.

Reduce data usage when watching on Fire TV

If you experience buffering during playback or just wish to not use as much bandwidth while watching Brooke Burke Body on Amazon Fire TV, you can adjust the resolution.

AirPlay from my iOS Device

If you have an iOS or iPadOS device, you can either mirror your device’s screen or AirPlay directly from the mobile browser on your device.

AirPlay is not supported on Android devices.

Screen Mirroring

Connect your iOS/iPadOS device to the same Wi-Fi network as your Apple TV.
Open the Control Center
1. On iPhone X or later, or iPadOS 13 or later → Swipe down from the upper-right corner of the screen.
2. On iPhone 8 or earlier or iOS 11 or earlier → Swipe up from the bottom edge of the screen.
Tap the Screen Mirroring icon:
Select your Apple TV device or AirPlay 2 compatible smart TV from the list.
If a passcode appears on your TV, enter the code on your iOS/iPadOS device.
Your device’s screen will mirror to your TV. Your TV uses your iOS/iPadOS device’s screen orientation and aspect ratio. To fill your TV screen with the mirrored device screen, change your TV’s aspect ratio or zoom settings.

To use player controls (fast forward, rewind, pause, etc.), you will need to do so via the player options on your mobile device.

To stop mirroring your iOS/iPadOS device, open Control Center, tap Screen Mirroring, then tap Stop Mirroring. Alternatively, press the Menu button on your Apple TV Remote.

Mobile Browser

If the above method does not work for you, try these steps instead.

Navigate to the Brooke Burke Body website on your mobile browser and open the video you want to watch.
Tap the screen so that that player options appear, then tap the AirPlay icon.
A window will appear displaying the devices to which you can AirPlay. Tap on the desired Apple TV device.
If a passcode appears on your Apple TV, enter the code on your mobile device.
The video will begin playing on your TV. Your mobile device will display a message indicating that it is currently AirPlaying.

When AirPlaying via this method, you can access playing controls (fast forward, pauce, rewind, captions, etc.) via the player controls on the mobile browser that is open on your device, or via the AppleTV remote.

Note: You can navigate away from the player screen on your device as long as you are on a different mobile browser tab than the one that is being AirPlayed. However, if you go to another site within the same tab that the video is open on, the video will stop Airplaying.

AirPlay from my macOS Desktop

If you have a macOS computer (MacBook Pro, iMac, etc.) you can use AirPlay to mirror your desktop to an Apple TV device that is connected to the same Wi-Fi network. There is currently no option to AirPlay directly from the player.

Note: If you are able to AirPlay to a non-Apple TV device, this is AirPlay 2 which we do not support at this time.

Connect your Mac to the same Wi-Fi network as your AppleTV device.
On your Mac, click the AirPlay icon in the top menu bar. It looks like:
1. If you don’t see this icon, go to the Apple menu in the upper left corner, then navigate to System Preferences > Displays > select Show mirroring options in the menu bar when available.
Choose your AppleTV device. Be mindful of choosing the correct device if multiple appear in the list. If an AirPlay passcode displays on your TV screen, enter the code on your Mac.
Your TV will begin to mirror your monitor’s display. From here, you can navigate to the video in your web browser on your Mac and begin playing the video.

To control the player (pause, fast-forward, rewind, etc.) you will need to use the player controls on the video in your desktop browser. The AppleTV remote cannot control mirrored screens.

If mirroring does not work, consider using an iOS device instead, which includes the option to AirPlay directly from the player.

How do I watch on my smart TV?

On your TV, open the internet browser and visit the site.
Enter your email address, submit, and you will be emailed a link.
On a separate device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
Go back to your TV browser, and you should be logged in to watch.

If these steps don’t work, then it’s likely that your Smart TV will not be compatible. In this case, you can try casting via Chromecast or Airplay with Apple devices.

How do I turn on subtitles?

Turning on subtitles varies slightly depending on how you are watching videos. Note that subtitles may not be available on all videos so if you don’t see the options described below, it’s because there are no subtitles available for that video. Conversely, if you see subtitles and do not have the option to turn them off, that’s because they are part of the video itself and cannot be disabled.

Computer / Desktop Browser

If subtitles are available, you can select the CC icon in the lower right corner of the player and choose a language:

If you have captions or subtitles enabled as a viewer, you can access the Customize menu within CC settings to edit font size, font color, font edge styling, background color, and background opacity. To edit caption and subtitle appearance, first click the [CC] button below the player and then select Customize. The Font, Background, and Window menus each contain customizable settings. Make sure you have captions/subtitles turned on to see the changes as you make them. You may also choose to Reset customizations to revert the subtitles or captions to the classic presentation.

iOS & Android App

If subtitles are available, you can tap the subtitles icon on the bottom right corner of the player and select the language of choice:

tvOS

Load the video.
Swipe down on the touch surface on your remote.
If available, the subtitle option will appear and a list of the subtitles available will appear below it.
Select the subtitle option.

Roku

Press the Home button on Roku remote.
Scroll to the Settings option and select it.
Scroll to the Accessibility option and select it.
Select Captions Mode and select your preferred subtitle mode.

Amazon Fire Devices

Select a video to watch and start playback.
Press the Menu option.
Select Turn Subtitles On.
Press Menu again to go back to the video.

Download subtitles

If you’ve purchased a video that is available for download from the web, you may also be able to download the subtitles file.

Visit the video page via the Browse page.
Open the Subtitle Downloads dropdown menu.
Select which language you want to download and the SRT will begin downloading to your computer.
You can then use a video player to playback the subtitle file with the downloaded video file.

AirPlay from my iOS Device

If you have an iOS or iPadOS device, you can either mirror your device’s screen or AirPlay directly from the mobile browser on your device.

AirPlay is not supported on Android devices.

Screen Mirroring

Connect your iOS/iPadOS device to the same Wi-Fi network as your Apple TV.
Open the Control Center
1. On iPhone X or later, or iPadOS 13 or later → Swipe down from the upper-right corner of the screen.
2. On iPhone 8 or earlier or iOS 11 or earlier → Swipe up from the bottom edge of the screen.
Tap the Screen Mirroring icon:
Select your Apple TV device or AirPlay 2 compatible smart TV from the list.
If a passcode appears on your TV, enter the code on your iOS/iPadOS device.
Your device’s screen will mirror to your TV. Your TV uses your iOS/iPadOS device’s screen orientation and aspect ratio. To fill your TV screen with the mirrored device screen, change your TV’s aspect ratio or zoom settings.

To use player controls (fast forward, rewind, pause, etc.), you will need to do so via the player options on your mobile device.

To stop mirroring your iOS/iPadOS device, open Control Center, tap Screen Mirroring, then tap Stop Mirroring. Alternatively, press the Menu button on your Apple TV Remote.

Mobile Browser

If the above method does not work for you, try these steps instead.

Navigate to the Brooke Burke Body website on your mobile browser and open the video you want to watch.
Tap the screen so that that player options appear, then tap the AirPlay icon.
A window will appear displaying the devices to which you can AirPlay. Tap on the desired Apple TV device.
If a passcode appears on your Apple TV, enter the code on your mobile device.
The video will begin playing on your TV. Your mobile device will display a message indicating that it is currently AirPlaying.

AirPlay from my macOS Desktop

Note: If you are able to AirPlay to a non-Apple TV device, this is AirPlay 2 which we do not support at this time.

Connect your Mac to the same Wi-Fi network as your AppleTV device.
On your Mac, click the AirPlay icon in the top menu bar. It looks like:
1. If you don’t see this icon, go to the Apple menu in the upper left corner, then navigate to System Preferences > Displays > select Show mirroring options in the menu bar when available.
Choose your AppleTV device. Be mindful of choosing the correct device if multiple appear in the list. If an AirPlay passcode displays on your TV screen, enter the code on your Mac.
Your TV will begin to mirror your monitor’s display. From here, you can navigate to the video in your web browser on your Mac and begin playing the video.

To control the player (pause, fast-forward, rewind, etc.) you will need to use the player controls on the video in your desktop browser. The AppleTV remote cannot control mirrored screens.

If mirroring does not work, consider using an iOS device instead, which includes the option to AirPlay directly from the player.

How do I watch on my smart TV?

On your TV, open the internet browser and visit the site.
Enter your email address, submit, and you will be emailed a link.
On a separate device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
Go back to your TV browser, and you should be logged in to watch.

If these steps don’t work, then it’s likely that your Smart TV will not be compatible. In this case, you can try casting via Chromecast or Airplay with Apple devices.

How to identify your Chromecast device model

To determine your Chromecast device model please refer to the following:

The 1st generation Chromecast (launched in 2013) has a ‘flash-drive’ appearance. It offers 2 GB of storage space and 512 MB of RAM. It can cast videos up to 1080p and is controlled via a smartphone app.

The 2nd generation Chromecast (launched in 2015) has a dongle appearance and is available in three different colors: black, yellow, and red. It has wireless 802.11 ac support. System RAM is at 512 MB. Internal storage is 256 MB of total storage.

The Chromecast Ultra (launched in 2016) can cast video in 4K Ultra-High Definition with High Dynamic Range (HDR). It has a red-accented HDMI port and bulkier frame. The system memory is 1 GB of DDR3 RAM. The Chromecast Ultra’s power adapter includes a built-in Ethernet port.

The 3rd generation Chromecast (launched in 2018) is a plug-in HDMI dongle with a micro-USB port for power. It’s available in two colors, ‘Chalk’ and ‘Charcoal. It supports 1080p video at 60 fps and Dolby Digital Plus 5.1.

Chromecast with Google TV (launched in 2020) is an oval-shaped device and can play 4K content at 60 fps. It also supports Dolby Vision and HDR10+ video, Dolby Digital+ and Dolby Atmos audio. It opts for an AmLogic CPU pairing it with 2 GB of RAM and 8 GB of storage space. It comes in three colors: Snow Sunrise, and Sky. This model comes with remote control and requires a USB-C port for power.

Chromecast your Android device's screen

Android includes the ability to Chromecast your device’s screen. If you have an Android device and a Chromecast device, you can use this method to watch videos on your TV.

First, make sure your device meets the following specifications:

Casting your Android screen is available on devices running Android 5.0 or higher.
Turn off “Power Saving Mode” on your Android device. Power Saving Mode can limit the processing power of your device which might affect the performance of the Cast Screen feature.
Important: The “Microphone” permission in the Google Play Services app needs to be turned on to successfully use the ‘Cast Screen/Audio’ feature with Chromecast. If you don’t have this permission turned on, the Cast Screen session will immediately disconnect after trying to connect.
- To turn on microphone permissions:
  1. On your Android device, tap Settings.
  2. Scroll down and tap Apps > Google Play Services > Permissions.
  3. Look for “Microphone” and slide the slider On.

To cast your screen from your Android device:

Connect your Android device to the same Wi-Fi network as your Chromecast device.
Open the Google Home app and go to the Account tab.
Scroll down and look for Mirror device and tap on it.
Tap on the CAST SCREEN/AUDIO button.
Select your Chromecast device.

Note: At this time, we expect most Chromecast devices built into TVs to work but cannot guarantee that for each model. We cannot troubleshoot any issues that may arise in such cases.

Chromecast from Android device's Chrome browser

If you have an Android device, you can Chromecast from the mobile Chrome browser to a Chromecast device connected to the same local network.

Unfortunately, this method is not supported on iOS.

Note: At this time, we expect most Chromecast devices built into TVs to work but cannot guarantee that for each model. We cannot troubleshoot any issues that may arise in such cases.

When casting via an Android Google Chrome web browser, you can navigate away from the video in the tab that is casting and the video will continue to play on the screen. However, this will then disconnect the player controls from the video on the screen, and you will lose the ability to fast forward, rewind, or pause via the player options on the screen if you return to it. To retrieve these, the Chromecast connection will need to be reset.

Open the video page in Google Chrome on your Android device.
On the video page, tap on the player so that the player controls appear on the screen. If Chromecast is available, the icon will appear on the bottom right of the player.
Tapping this icon will open the Cast to menu. Tap on the desired Chromecast destination to start Chromecasting the video open in your browser to the TV.
To fast forward, rewind, and pause the video, tap on the player in the mobile Chrome browser to use the player controls. There are no fast forward or rewind buttons using this Chromecasting method so you will need to tap to a spot on the progress bar to jump to different parts of the video.
1. When the player controls are not activated, you will see a ‘Casting’ message on the player instead indicating where the video is currently casting.
To disconnect from Chromecast, tap the Chromecast button within the player, then tap the Stop casting option that appears.

Control captions when casting

Captions, if available, can be controlled directly within the player in the mobile browser when you are casting. They cannot be controlled on the TV screen.

Supported Chromecast devices and firmware

See below for our list of supported Chromecast devices and firmware. Check for the latest firmware version here

Device
Chromecast (1st gen)
Chromecast (2nd gen)
Chromecast (3rd gen)
Chromecast Ultra
Chromecast with Google TV

How do I watch via Chromecast on my desktop?

If you have a Chromecast device, you can use that in conjunction with the Google Chrome desktop browser to watch content on your TV.

Note: At this time, we expect most Chromecast devices built into TVs to work but cannot guarantee that for each model. We cannot troubleshoot any issues that may arise in such cases.

Additionally, it is not possible to Chromecast via a mobile web browser (including Chrome) on iOS.

From your desktop Chrome browser (computer)

There are two ways to Chromecast a video to your TV screen: cast the entire browser window or cast from the video player. Note that both methods require your computer and your Chromecast device to be connected to the same local network.

Cast the browser tab

By casting your browser tab, you would also be able to control the player via the browser just as you would if you were watching on your computer. When selecting this method, only the selected tab will cast; while you can navigate to other tabs on your computer, these will not be cast to the TV.

Additionally, if you navigate away from the player within the selected tab (i.e. load a different website), the video will no longer cast to your TV.

On the video page, open the Chrome menu in the upper right corner of the window (or open the View menu at the top) and select Cast.
Select your Chromecast source and your Chromecast destination. Chromecast will then be connected and the video will display on your TV screen.
To pause, fast-forward, or rewind, use the player controls within the browser tab.
To disconnect from Chromecast, click the blue Stop icon next to your casting destination in the menu.

Cast the player

When casting via this method, you can navigate away from the tab with the video playing and the video will continue to play on the TV screen. However, doing so would disconnect the player controls from the video on the screen and you would lose the ability to pause or scrub via the player options on the screen. To regain these controls, you would need to reset the Chromecast connection (i.e. stop casting and start again).

On the video page, hover the cursor over the player so that the player controls appear. If you see the Chromecast icon in the bottom right corner, you can cast the player via this method.

Click the Chromecast button on the player to open the Cast tab. Select your Chromecast source and your Chromecast destination. Chromecast will then be connected and the video will start playing on your TV.
To pause, fast forward, or rewind the video, use the player controls on your desktop screen.
To disconnect from Chromecast, click the Chromecast icon within the player, then select the blue Stop icon next to the casting destination.

Control captions when casting

Captions, if available, can be controlled directly within the player in the desktop browser when you are casting. They cannot be controlled on the TV screen.

Questions

Control captions when casting

Captions, if available, can be controlled directly within the player in the app when you are casting. They cannot be controlled on the TV screen.

Control captions when casting

Installing, logging in, and watching

Adding titles to “My List”

Screen Mirroring

Mobile Browser

Computer / Desktop Browser

iOS & Android App

tvOS

Roku

Amazon Fire Devices

Download subtitles

Screen Mirroring

Mobile Browser

Control captions when casting

From your desktop Chrome browser (computer)

Cast the browser tab

Cast the player

Control captions when casting

Captions, if available, can be controlled directly within the player in the desktop browser when you are casting. They cannot be controlled on the TV screen.

Start your 7-Day Free Trial

Brooke is always here to support your ﬁtness journey!

All-Access Membership

Individual Programs